Help Desk Technician
Technical support technician job in Fairfield, CT
We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT.
This is a full-time/Permanent role with benefits.
Must be local/near CT with MSP experience.
Responsibilities:
Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
Service and diagnosis of hardware and software
Remote/onsite support
Handle phone calls
Respond quickly to problems and demonstrate skillful problem solving
Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
Rotating after hours on call schedule
For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.
Desktop Support Specialist
Technical support technician job in Wilton, CT
NOT remote, fully onsite M-F in Wilton, CT.
Must-haves
- 4 years of relevant experience in Desktop Support
- Excellent written and verbal communication skills in English.
- Experience with computer build-out and setup; imaging, application installs, and configuration, etc.
- Excellent customer service skills, with an advanced understanding of customer relationship building.
- Excellent troubleshooting skills.
- Self-motivated team player with excellent interpersonal and communication skills.
- Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10
-Willing to work in person Monday through Friday
Plusses:
- Audio/Visual Experience
Day-to-Day:
Insight Global is looking for an on-site desktop support technician in Wilton, CT for ASML company. This person provides technical assistance to computer users. Configures troubleshoots and supports desktops/laptops, peripherals, and cell phones. Answers questions and resolves computer problems for clients in person, via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, office products, electronic mail, and operating systems. Follows all IT standard processes and procedures along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident.
The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.
DUTIES AND RESPONSIBILITIES:
- Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner
- Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
- Follows all IT standard processes and procedures along with monitoring license compliance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
- Provides Helpdesk, Deskside, and Walkup hardware and software support as needed.
-Provides support of 7/24 Global Support process by serving as tier 1/2 first point of contact and owner of problem/incident.
- Provides general knowledge of all Customer standard products as defined per engagement.
Compensation:
$29.00/hour to $41.00/hour on W2
Compensation is determined based off of a combination of education and experience level.
Full benefits provided, 401k
Information Technology Support Specialist
Technical support technician job in Danbury, CT
The Service Desk Analyst serves as a frontline technical resource, providing prompt, professional, and customer-focused support to clients across a variety of environments. This role is responsible for handling Tier 1-2 incidents and requests, troubleshooting end-user issues, escalating complex problems, and ensuring exceptional service delivery on behalf of the MSP.
Key Responsibilities:
Act as the primary point of contact for client technical issues via phone, email, and ticketing system.
Provide Tier 1-2 troubleshooting and resolution for Windows OS, mac OS, O365, desktop hardware, printers, networking, mobile devices, and common business applications.
Manage and triage incoming tickets; ensure timely updates, documentation, and closure in accordance with SLAs.
Perform user account administration (Active Directory, Azure AD, O365), password resets, access provisioning, and group policy support.
Install, configure, and support desktops, laptops, peripherals, and standard MSP toolsets (RMM, AV, backup, monitoring).
Follow escalation procedures and collaborate with senior engineers when issues require advanced expertise.
Participate in onboarding/offboarding tasks and workstation deployments.
Maintain accurate documentation, SOPs, and knowledge base articles.
Deliver excellent customer service with strong communication, professionalism, and follow-through.
Contribute to continuous improvement of processes and service quality.
Required Skills & Experience:
1-3+ years of service desk or IT support experience, ideally within an MSP environment.
Strong knowledge of Windows OS, O365 administration, basic networking (DNS, DHCP, VPN), and hardware/software troubleshooting.
Experience with RMM/PSA tools, remote support platforms, and ticketing systems.
Familiarity with Active Directory, Azure AD, Exchange Online, MFA, and basic security practices.
Ability to multitask in a fast-paced, client-focused support setting.
Excellent communication, customer service, and problem-solving skills.
Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
Help Desk Analyst
Technical support technician job in Port Washington, NY
Help Desk Analyst (L1-L2)
We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects.
Location: Port Washington, NY (On-site) with 10-25% travel to regional sites
This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits
What You Will Do:
Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3
Troubleshoot Windows 10/11 and Microsoft 365 issues
Support Outlook, Intune, and general user apps
Perform basic debugging; escalate advanced issues
Assist with device migration and Intune deployment
Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications
Test and install computer systems and software
Maintain records of trends and patterns on computer issues
Update service ticket system with ticket problem and remediation details
Work with service desk team to resolve support tickets in a timely fashion
Work to maintain service desk SLA goals set by the IT Manager
Handle all aspects of new user setup
Assist with user desk relocation
Configure workstations for new users and upgrades
Troubleshoot basic network connectivity issues
Assist IT staff with larger scale projects
Assess and remediate cyber security alerts
Maintain thorough documentation
Assist with asset tracking and update asset tracking system
What You Bring to The Table:
5-7 years of hands-on helpdesk/desktop experience
Intune knowledge and debugging skills
Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites)
Must be well-versed in Windows 10/11 operating systems
Must have fundamental understanding of Windows 2012-2022 Server operating systems
Must have experience with various aspects of Office365, including SharePoint and Exchange
Beginner to intermediate understanding of network services and concepts
Intermediate understanding of security best practices
Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative
Must have high patience level, user empathy and the ability to work under professional pressure
Must be able to troubleshoot in an analytical, effective and efficient manner
Ability to explain issues clearly and push back professionally when needed
Ability to explain technical issues clearly to non-technical users
Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn
Excellent organizational skills including attention to detail and multi-tasking
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
ERP Support Analyst
Technical support technician job in Hauppauge, NY
Our client is a manufacturing company. They seek a ERP Support Analyst to join their Hauppauge, NY office.
Responsibilities
Provide technical support to maintain, advance, and integrate ERP systems
Provide timely ERP user assistance and technical support in resolving issues
Analyze functional and cross-functional business process needs and develop process improvement recommendations
Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms
Modify procedures or changes in system integrations or applications to improve ERP systems' performance
Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure
Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review
Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure
Monitor and report routine system performance
Requirements
Bachelor's degree in information systems or a related field is required
2-5 years' experience as a Hardware/Software support Analyst
ERP experience is a must (user experience is fine)
Printer and peripheral maintenance required
Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database.
Strong Excel skills
Only local candidates; no relocation is available
Reliable transportation, there is no public transportation available
Candidates must have a green card or US Citizenship; no sponsorship or transfers are available
JobID: 47418
Information Technology Support Technician
Technical support technician job in Wallingford, CT
We are seeking a motivated, trustworthy, and friendly individual to join our IT team. In the role as Entry-Level IT Support Technician, you will be the first point of contact for technical support, helping customers resolve their IT issue and assist in maintaining their IT Systems. At Managed BY CST we pride ourselves on delivering exceptional IT support and solutions to businesses, and we're excited to train the right person to grow with us.
This is an excellent opportunity for recent graduates or individuals just entering the IT field that are ready to learn, contribute and make a difference in a dynamic ever evolving landscape of Information Technology. The ideal candidate will be eager to contribute and learn about the industry while delivering a valuable service to our customers. We will provide full training on our systems, security, and processes, just bring your willingness to learn and positive attitude.
Key Responsibilities:
Provide technical support for desktop hardware, software, and networking issues.
Log, track, and document all support tickets and calls from start to resolution in the help desk system.
Respond to user support requests via phone, email, or ticketing system.
Provide a positive support experience to clients to ensure timely and effective resolution to end users.
Ability to communicate clearly and effectively with users or varying technical skill levels.
Assist with setting up and configuring new computers, mobile devices, and user accounts.
Troubleshoot common problems related to operating systems, printers, and connectivity.
Support the IT team in routine maintenance and inventory tracking.
Participate in onboarding processes for new employees.
Provide onsite support if needed.
Follow established processes and standards, adhering to security protocols, and propose improvements.
Assist in developing technical documentation to improve service delivery.
Maintain confidentiality and security of information.
Identify and escalate complex issues to Tier 2 and 3 support teams.
Qualifications:
An associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) is a plus but not required. We are seeking a bright, friendly, and energetic individual who is eager to learn and grow within our company.
Basic understanding of Windows and/or mac OS environments.
Familiarity with Microsoft Office 365, Google Workplace, and basic networking concepts.
Strong problem-solving and communication skills.
Eagerness to grow technical knowledge and adapt to new technology and tools.
Prior internship or customer service experience is a plus, but not required.
Ability to manage multiple tasks and prioritize effectively.
Ability to work independently as well with other team members.
Proven reliability and time management skills.
Network Operations Center Technician
Technical support technician job in Melville, NY
Job Title: NOC Technician - Telecom Networks
Shift: Friday-Monday, 2 PM-1 AM (1-hour lunch)
Monitor and maintain nationwide telecom networks. Respond to alarms and outages, perform initial troubleshooting, and escalate issues to engineers to ensure continuous network operations.
Key Responsibilities:
Monitor network dashboards for alarms and outages
Perform basic diagnostics and initial triage
Create, track, and manage incident tickets
Escalate complex issues to engineering teams
Communicate updates to internal teams and customers
Ensure smooth shift handover
Requirements:
1-2 years telecom/network experience
Knowledge of fiber networks, IP routing, Layer 2/3, and BGP a plus
Strong problem-solving and communication skills
Ability to work evening/weekend shifts
Desktop Engineer
Technical support technician job in Bethpage, NY
Client with location in Long Island is seeking a Desktop Engineer for a contract to hire position. This person will provide IT support to internal users, in addition to assessing and helping to mature operational processes regarding user support best practices.
Required:
-Expert level desktop / service desk skills - troubleshooting issues regarding laptops, desktops, connectivity, and peripherals.
-Strong Microsoft Intune experience (administration and management).
-Strong understanding service desk process and procedures.
-ITIL and Microsoft certifications.
Desired:
-Leadership experience.
Desktop/Helpdesk Engineer
Technical support technician job in Stamford, CT
Desktop/Helpdesk Engineer - Contract - Stamford, CT
CONFERENCE (ZOOM, Teams, WebEX, etc.) and WHITE GLOVE required!
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Desktop/Helpdesk Engineer in Stamford, CT.
Role Description
-Interact with users to understand and document all IT issues.
-Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
-Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
-Assist with the planning and implementation of IT projects across multiple sites.
-Provide first-level IT support for business users
-Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
-Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
-Open service requests and manage warranty repairs with hardware vendors.
-Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************.
Drug testing may be required; please contact a recruiter for more information.
Information Technology Specialist
Technical support technician job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
Entry Level Datacenter/ Hardware/ Network Technician
Technical support technician job in Orangeburg, NY
Data Center Hardware/Operating System Technician (Consultant)
ONSITE ROLE, NEED LOCAL CANDIDATES
MULTIPLE POSITIONS!!
onsite, Should be flexible to work onsite at any one of these locations (Rotational)
Duration: 12 Months Contract
Skills: Unix/ Linux, Networking, CCNA (preferred, not mandate)
W2 Need candidates authorized to work for any employer; cannot sponsor
MULTIPLE POSITIONS
Experience: 1 year
Are you a strong problem solver ready to tackle real-world, real time, technical challenges? Are you intrigued by large scale servers, network hardware and operating systems? Are you passionate about team-work and partnering with a high performing group? If so, keep reading.
Our data centers serve the dynamic, market driven work load of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence.
Job Shifts:
First shift (day), second shift (afternoon), third shift (night), along with weekend hours
We'll trust you to:
Learn and understand the data center site in order to manage events that put our critical systems at risk
Organize people, communication and knowledge to support problem follow-up and data center activity
Perform activity impact and risk assessment along with service notification at the appropriate level of awareness
Maintain accuracy of documentation and recorded details of physical assets and connections
Detect, investigate, and drive operating system issues affecting production equipment availability
Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling
Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation
You'll need to have:
Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files
Ability to prioritize work including active data center service and projects in flight
Knowledge of Layer2 and 3 network concepts
Desire to learn and take ownership of personal development
Passion for educating others and improving our team capabilities
The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail
The ability to perform physical activities including walking, lifting, and climbing a ladder
We'd love to see:
Desire to lead people, projects and problem investigation
Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling
Hands-on experience replacing server and network hardware
Familiarity with reporting tools including Grafana and Splunk
Awareness and some exposure to programming or scripting
Networking experience with sound knowledge of Cisco IOS and JunOS
B-Level Technician
Technical support technician job in Stratford, CT
Benefits
Sign-On Bonus on qualified experience over 10 years, Discretionary Quarterly bonuses & recruiting incentives
Paid travel
Company van + gas card for eligible techs
Paid training and career advancement
Medical, Dental, Vision + 401K match
Opportunity within a growing organization to grow your career
Position Summary
The Senior HVAC Technician is responsible for performing expert-level service, maintenance, installation, and diagnostics on complex commercial HVAC systems. This role acts as a technical leader in the field, supports large-scale commercial projects, and mentors less experienced technicians. The Senior Technician ensures all work meets safety, quality, and compliance standards while providing exceptional customer service to commercial clients.
Key Responsibilities
Diagnose, repair, and maintain complex commercial HVAC systems including RTUs, VAV systems, heat pumps, VRF/VRV systems, boilers, chillers, cooling towers, air handlers, and ventilation systems.
Lead advanced troubleshooting, root-cause analysis, and major component replacements.
Perform commercial system installations, start-ups, commissioning, and retrofits according to manufacturer specifications and project requirements.
Conduct detailed preventive maintenance and provide recommendations for system improvements, energy efficiency, and lifecycle upgrades.
Ensure all work adheres to company standards, project specifications, OSHA safety regulations, and local building codes.
Provide coaching, technical guidance, and on-the-job training to junior and mid-level technicians.
Work closely with dispatch, project managers, and estimators to support scheduling, work planning, and customer communication.
Build strong client relationships and communicate findings, options, and recommendations clearly and professionally.
Complete accurate documentation of service reports, time entries, parts usage, and job progress.
Maintain company tools, equipment, and service vehicle in safe operating condition.
Qualifications
10+ years of HVAC service and/or installation experience required.
Strong proficiency with commercial systems including chillers, boilers, VRF/VRV, and complex control systems.
EPA Universal Certification required.
Technical school, trade certification, or completed HVAC apprenticeship highly preferred.
Ability to read and interpret commercial blueprints, plans, and control schematics.
Exceptional diagnostic skills and proven ability to resolve complex system issues independently.
Strong leadership, communication, and customer-service abilities.
Requirements:
Eligibility Requirements
This position requires a valid drivers license.
Employment/education will be verified.
Applicants must be currently authorized to work in the United States on a full-time basis.
Encon is a drug free workplace and requires post-offer pre-employment drug testing.
Physical Requirements
Able to work in a variety of extreme weather, hot and cold conditions.
Able to work safely in confined spaces such as attics, basements, closets, and crawl spaces.
Able to work safely at elevated heights such as rooftops, ceilings, and ladders.
Able to bend, crawl, stoop, stretch, and reach.
Able to walk on uneven surfaces.
Able to work off a ladder, sometimes at heights.
Able to safely lift 50 pounds.
Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
CT LIC # HTG-0386317-S1
Putnam NY LIC# 31097
Westchester NY LIC # WC-33774-H21
MEC # 1093
AA/EOE
#EN
PI76fdac4c1344-31181-39238978
B-Level Technician
Technical support technician job in Coram, NY
As an BT at Behavior Plan Licensed Behavior Analyst, you will play a pivotal role in delivering structured
and therapeutic behavior analysis services in in-home settings, under the direct supervision of our Board
Certified Behavior Analysts (BCBAs). Your dedication will be key in implementing behavior intervention
plans designed to enhance the quality of life for our clients, helping them achieve their personal goals
through consistent and compassionate intervention strategies.
+ Job Responsibilities
Implement individualized behavior intervention plans under the direction of BCBAs, focusing on skill
development, behavior reduction, and social engagement.
Collect and input accurate data on client behaviors and progress, aiding in the ongoing assessment
and adjustment of treatment plans.
Develop and maintain positive behavioral practices to foster skill development and support
individual goals.
Travel with and maintain company supplied materials to and from clients place of service.
Provide direct support to clients, following the specific instructions and strategies outlined by the
supervising BCBA.
Respond to behavioral escalations or urgent situations by following BIP and/or Crisis procedures.
Complete daily in-session notes and addition notes required by end of day.
Build and maintain positive, therapeutic relationships with clients and their families, supporting them
in their journey toward achieving personal milestones.
Assist with assessments, program materials, or other clinical need to improve sessions flow.
Attend all scheduled sessions and follow attendance policies and procedures.
Participate in regular supervisory and team meetings to review client progress, receive feedback,
ensure the fidelity of program implementation, and learn about new policies and techniques.
Adhere to the ethical guidelines and standards of practice set forth by the Behavior Analyst
Certification Board (BACB).
Adhere to HIPAA and maintain patient confidentiality.
Comply with all company policies and procedures.
Complete all administrative and billing responsibilities by due dates.
+ Reports To:
Clinical Director and BCBA/Supervisory staff of direct cases.
+ Compensation and Benefits
Competitive salary and comprehensive benefits package.
Ongoing professional development and career advancement opportunities.
Supportive and collaborative team environment.
Access to the latest ABA research and technology to enhance treatment implementation.
Access to BCBA supervision to maintain certification and gain fieldwork hours
+ Working Conditions
Hours of work:
Full-time/Part-Time position with a schedule that fits within the companys operational hours of 8:30 AM to 8:30 PM, Monday
through Sunday.
Flexibility is required to meet the needs of clients and their families, with potential evening and weekend hours.
Holiday work may be available if both staff and client families agree, allowing for flexibility and consideration of personal and client needs.
Ongoing Training and Supports:
Behavior Plan is committed to the continuous professional development of our staff.
Monthly training sessions are conducted to enhance skills, discuss new ABA research, and review best practices.
Annual training sessions focus on comprehensive skill development, ethical practices, and advanced ABA techniques.
Regular supervision ensure that BTs receive the guidance and support needed to succeed in their roles and support great team culture.
Work environment:
Services are provided in the client's home or community settings, such as preschools and after-school programs, to support real-life learning and application.
The role requires traveling to these locations, offering a dynamic and varied workday that aligns with the natural routines of our clients.
Special conditions or requirements:
Multiple Client Management: Ability to efficiently manage and transition between multiple clients daily, maintaining high quality service and individualized attention.
Severe Behavior Support: Engage in additional training to handle severe behavioral issues safely and effectively, employing advanced strategies to manage and mitigate challenging behaviors
Join our team at Behavior Plan and contribute to a meaningful change in the lives of our clients. As an
RBT, your role is crucial in providing high-quality care and fostering developmental progress, supported
by a robust framework of training and professional development
Qualifications
Experience working with children and/or individuals with developmental disabilities or behavior
challenges preferred.
Strong analytical, observational, and communication skills.
Commitment to professional development and adherence to ethical standards.
Ability to work collaboratively within a team and adapt to changing environments and client needs.
High School Diploma or equivalent.
Reliable mobile device for data collection in session.
Valid Drivers license, proof of auto insurance, and own vehicle to transport you to your sessions or
reliable access to public transportation.
Eligibility to work in the United States.
Ability to modulate energy levels to align with the needs of each client, ensuring engagement and
effective interaction. This includes dynamically adjusting to high-energy clients requiring active,
stimulating activities, as well as providing calm, focused attention for those needing quieter, more
sedentary interaction.
Ability to be in a seated position for periods of time up to 2 hours.
Ability to lift up to 50 LBS.
Ability to assume and maintain a variety of postures (kneeling, squatting, crawling, sitting, standing)
for extended period of time.
PIaeac50a5efdb-31181-39190360
B-Level Technician
Technical support technician job in Plainview, NY
As an BT at Behavior Plan Licensed Behavior Analyst, you will play a pivotal role in delivering structured
and therapeutic behavior analysis services in in-home settings, under the direct supervision of our Board
Certified Behavior Analysts (BCBAs). Your dedication will be key in implementing behavior intervention
plans designed to enhance the quality of life for our clients, helping them achieve their personal goals
through consistent and compassionate intervention strategies.
+ Job Responsibilities
Implement individualized behavior intervention plans under the direction of BCBAs, focusing on skill
development, behavior reduction, and social engagement.
Collect and input accurate data on client behaviors and progress, aiding in the ongoing assessment
and adjustment of treatment plans.
Develop and maintain positive behavioral practices to foster skill development and support
individual goals.
Travel with and maintain company supplied materials to and from clients place of service.
Provide direct support to clients, following the specific instructions and strategies outlined by the
supervising BCBA.
Respond to behavioral escalations or urgent situations by following BIP and/or Crisis procedures.
Complete daily in-session notes and addition notes required by end of day.
Build and maintain positive, therapeutic relationships with clients and their families, supporting them
in their journey toward achieving personal milestones.
Assist with assessments, program materials, or other clinical need to improve sessions flow.
Attend all scheduled sessions and follow attendance policies and procedures.
Participate in regular supervisory and team meetings to review client progress, receive feedback,
ensure the fidelity of program implementation, and learn about new policies and techniques.
Adhere to the ethical guidelines and standards of practice set forth by the Behavior Analyst
Certification Board (BACB).
Adhere to HIPAA and maintain patient confidentiality.
Comply with all company policies and procedures.
Complete all administrative and billing responsibilities by due dates.
+ Reports To:
Clinical Director and BCBA/Supervisory staff of direct cases.
+ Compensation and Benefits
Competitive salary and comprehensive benefits package.
Ongoing professional development and career advancement opportunities.
Supportive and collaborative team environment.
Access to the latest ABA research and technology to enhance treatment implementation.
Access to BCBA supervision to maintain certification and gain fieldwork hours
+ Working Conditions
Hours of work:
Full-time/Part-Time position with a schedule that fits within the companys operational hours of 8:30 AM to 8:30 PM, Monday
through Sunday.
Flexibility is required to meet the needs of clients and their families, with potential evening and weekend hours.
Holiday work may be available if both staff and client families agree, allowing for flexibility and consideration of personal and client needs.
Ongoing Training and Supports:
Behavior Plan is committed to the continuous professional development of our staff.
Monthly training sessions are conducted to enhance skills, discuss new ABA research, and review best practices.
Annual training sessions focus on comprehensive skill development, ethical practices, and advanced ABA techniques.
Regular supervision ensure that BTs receive the guidance and support needed to succeed in their roles and support great team culture.
Work environment:
Services are provided in the client's home or community settings, such as preschools and after-school programs, to support real-life learning and application.
The role requires traveling to these locations, offering a dynamic and varied workday that aligns with the natural routines of our clients.
Special conditions or requirements:
Multiple Client Management: Ability to efficiently manage and transition between multiple clients daily, maintaining high quality service and individualized attention.
Severe Behavior Support: Engage in additional training to handle severe behavioral issues safely and effectively, employing advanced strategies to manage and mitigate challenging behaviors
Join our team at Behavior Plan and contribute to a meaningful change in the lives of our clients. As an RBT, your role is crucial in providing high-quality care and fostering developmental progress, supported by a robust framework of training and professional development
Requirements:
Qualifications
Experience working with children and/or individuals with developmental disabilities or behavior challenges preferred.
Strong analytical, observational, and communication skills.
Commitment to professional development and adherence to ethical standards.
Ability to work collaboratively within a team and adapt to changing environments and client needs.
High School Diploma or equivalent.
Reliable mobile device for data collection in session.
Valid Drivers license, proof of auto insurance, and own vehicle to transport you to your sessions or reliable access to public transportation.
Eligibility to work in the United States.
Ability to modulate energy levels to align with the needs of each client, ensuring engagement and effective interaction. This includes dynamically adjusting to high-energy clients requiring active, stimulating activities, as well as providing calm, focused attention for those needing quieter, more sedentary interaction.
Ability to be in a seated position for periods of time up to 2 hours.
Ability to lift up to 50 LBS.
Ability to assume and maintain a variety of postures (kneeling, squatting, crawling, sitting, standing) for extended period of time.
PI7d2410cc027a-31181-39236627
B-Level Technician
Technical support technician job in Danbury, CT
Join Our Growing Ophthalmology Team as an Ophthalmic Technician!
Our established multi-specialty Ophthalmology group is seeking a skilled professional to join our friendly and dedicated team. If you're passionate about providing exceptional patient care and eager to grow in a supportive environment, we want to hear from you!
Part time 2 to 3 days per week
Your Impact:
Elevate patient care: Work closely with our ophthalmologists to gather comprehensive patient information, ensuring accurate diagnoses and personalized treatment plans.
Master ophthalmic testing: Conduct thorough preliminary examinations, including visual acuity, pupillary responses, and more.
Perform advanced diagnostics: Administer a range of diagnostic tests, such as OCT, perimetry, and ophthalmic photography.
Assist in surgical procedures: Support ophthalmologists during minor surgeries, laser procedures, and crosslinking.
Streamline patient flow: Efficiently manage patient flow in clinic and imaging rooms, collaborating with clinical staff.
Administer eye drops: (Certification Required)
Contribute to clinic efficiency: Perform clinical and administrative tasks, ensuring a smooth and organized workflow.
What You'll Bring/Requirements:
A passion for patient care and a commitment to excellence.
Exceptional attention to detail and strong organizational skills.
Excellent communication and interpersonal abilities.
Ability to thrive in a fast-paced, team-oriented environment.
Proven experience as an Ophthalmic Technician.
Knowledge of medical office procedures.
Ability to perform indirect activities, administrative tasks and any other assigned duties that contribute to the efficient & high-quality performance of the medical practice.
High School Diploma or equivalent.
Bonus Points:
Certified Ophthalmic Assistant (COA) Certification.
Key Skills:
Reliability and a strong work ethic.
Ability to work collaboratively with a diverse team.
Proficiency in data entry and typing.
Outstanding customer service skills.
Hours: part time 2 to 3 day per week
We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.
We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.
Refocus is an equal opportunity employer and we value diversity.
Requirements:
PI3330ecb125da-31181-39255670
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Technical support technician job in Bridgeport, CT
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
B-Level Technician
Technical support technician job in Bedford, NY
About the Lighthouse
Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism.
Our mission is to empower these children and their families by implementing evidence-based interventions that promote skill development, independence, and improved communication.
We value compassion, dedication, and professional growth, placing a strong focus on fostering a supportive environment where our team members can grow and thrive.
Job Description
Lighthouse is seeking passionate and dedicated Behavior Technicians to join our team of professionals. As a Behavior Technician, you will provide one-on-one ABA therapy to children with autism and other special needs under the supervision of a Board Certified Behavior Analyst.
As you build a relationship with children and their families, your work will directly contribute to their growth, development, and improved quality of life.
Responsibilities
Your responsibilities as a Behavior Technician at Lighthouse will include the following:
Implement ABA therapy techniques under the supervision of a Board Certified Behavior Analyst (BCBA).
Provide one-on-one therapy sessions to children, following individualized treatment plans tailored to their specific needs.
Teach and reinforce appropriate social, communication, and behavioral skills in a supportive and structured environment.
Foster a positive and engaging therapeutic relationship with clients, promoting their independence and well-being.
Conduct assessments, collect data, and track progress to ensure effective treatment outcomes.
Collaborate with the BCBA and interdisciplinary team members to review progress, address concerns, and modify treatment plans as necessary.
Communicate effectively with parents/caregivers, providing updates on therapy goals, progress, and strategies for generalization of skills to the home setting.
Maintain accurate and detailed documentation of therapy sessions, including progress notes and data collection.
Participate in ongoing training and professional development opportunities to enhance your knowledge and skills in ABA therapy.
Ideal Candidate
If youre seeking a position that is fulfilling, impactful, and offers room for growth, this is for you! Join our warm and collaborative team of experienced therapists and make a difference in the lives of children with special needs and their families.
Our ideal candidate is someone who:
Is passionate about working with children on the autism spectrum and individuals with special needs.
Demonstrates patience, empathy, and a genuine desire to make a positive impact on the lives of children and their families.
Has excellent interpersonal and communication skills to effectively engage with clients, parents, and the interdisciplinary team.
Is detail-oriented and able to accurately follow treatment plans, collect data, and maintain comprehensive documentation.
Can adapt to the individual needs of each client and implement appropriate strategies to support their progress.
Has strong organizational and time-management skills to prioritize tasks and effectively manage a caseload.
Is open to learning and receiving feedback, with a growth mindset and a willingness to enhance professional skills.
Has availability to work flexible hours, including evenings and weekends, to accommodate client schedules.
Requirements
Candidates must have a high school diploma or equivalent
Previous experience in ABA therapy or working with individuals on the autism spectrum is preferred, but not required.
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Compensation details: 25-35 Hourly Wage
PI1519ab98d344-31181-36988124
Metrology, QC & Production Support Technician
Technical support technician job in North Branford, CT
Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.!
Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market.
With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging.
Serving a global market
In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market.
The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf.
Position Overview
The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components.
Core duties and responsibilities include the following.
Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges.
Initiate rework or rejection of the part if required.
Accurately document the results of the inspections.
Generate spreadsheets for data collection.
Laser, etch, or pin stamp numbers on a part.
Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration.
Maintain all controlled document files and test records in a timely and accurate manner.
Evaluate problems and make initial recommendations for possible corrective action to the supervisor.
Typically performs routine assignments supporting production (material selection and cutting according to work orders).
Loads and unloads materials onto or from pallets, trays, racks, and shelves as required.
Transports materials from storage or point of use work areas.
Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished.
Must wear proper safety equipment and comply with company safety rules at all times.
Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.).
Qualifications
Positive attitude and striving to improve/learn new things every day.
Regular, consistent, and punctual attendance is required.
Knowledge of Metrology, QC, and Calibration techniques.
Know when and how to ask for assistance to ensure understanding of projects and tasks.
Able to accept direction from others.
Accepts routine change in the job and department.
Ability to anticipate the needs of the shop.
Possesses good written and verbal communication skills.
Demonstrates accuracy and thoroughness.
Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles.
Uses good time management
Ability to read and interpret drawings
Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel.
Education and/or Experience
High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program.
2+ years of experience in a manufacturing environment as a quality inspector.
Quality system awareness.
Experience with the properties of common metals and plastics used in manufacturing.
Knowledge of ISO 9001:2015 is required.
LANGUAGE SKILLS:
Ability to fluently read and write English, comprehend and follow verbal and written instructions
MATHEMATICAL SKILLS:
Intermediate to advanced shop math. Knowledge of the metric system is a plus.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Warehouse manufacturing environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Hours:
M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible
Benefits:
We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years).
Home Office / Travel:
This position is located in Branford, CT.
If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement.
Bausch + Stroebel's US Headquarters is located in Branford, CT
***********************
Bausch + Stroebel is an Equal Opportunity Employer
IT - 1311
Technical support technician job in White Plains, NY
Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On
We are currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems.
SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc.
COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas.
Job Functions & Responsibilities:
Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems
Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems
Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori
Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system
Apply Support Package Stack using SUM across the SAP landscapes
Assist in SAP user security role design and access setup
Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure
Perform System / Client Copies of non-production environments with production data
Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0.
Configure SAML for Single Sign on between SAP Fiori / SAP ERP system.
Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices
Perform Oracle Upgrades of SAP system databases.
Skills:
Perform all system upgrades, patching, and address vulnerabilities
SAP Business Warehouse system Upgrade from 740 to 750
SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration.
Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout.
Configure and rollout SAP SSO 3.0.
Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations.
Experience with System Refresh / Client Copies.
Experience with Oracle Upgrades on SAP Databases.
Strong communication, presentation and organizational skills.
Excellent analytical and problem-solving abilities.
Education & Certifications:
Bachelor's degree in IT.
Information Technology Support Specialist
Technical support technician job in Danbury, CT
Love solving problems and supporting people? Step into a role where you're the trusted expert clients rely on.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations
We're looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you'll serve as the frontline of support-troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.
What You'll Do:
Provide responsive, high-quality remote IT support via phone, email, and remote tools.
Deliver excellent customer service and build trust with clients.
Troubleshoot issues, escalate when needed, and follow through to resolution.
Support end-user training and ensure customer satisfaction.
Collaborate with internal teams, vendors, and partners to stay updated on technologies.
Uphold company values, culture, and cybersecurity requirements.
Identify improvements on procedures and practices
Escalate application issues to vendors.\
What You Bring:
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Professionalism, empathy, and a solutions-oriented mindset.
Comfort working independently in a remote role.