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The differences between technician support team leaders and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support team leader and a customer support technician. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a technician support team leader include customer service, printers and desktop support. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Technician Support Team Leader | Customer Support Technician | |
| Yearly salary | $88,988 | $36,361 |
| Hourly rate | $42.78 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 142,576 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Technician support team leaders and customer support technicians have different pay scales, as shown below.
| Technician Support Team Leader | Customer Support Technician | |
| Average salary | $88,988 | $36,361 |
| Salary range | Between $64,000 And $122,000 | Between $23,000 And $56,000 |
| Highest paying City | San Mateo, CA | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Chevron | Adobe |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support team leader and a customer support technician in terms of educational background:
| Technician Support Team Leader | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support team leaders' and customer support technicians' demographics:
| Technician Support Team Leader | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.9% Female, 26.1% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |