Teleservices representative vs associate customer service representative

The differences between teleservices representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Teleservices representative vs associate customer service representative overview

	Teleservices Representative	Associate Customer Service Representative
Yearly salary	$31,476	$35,215
Hourly rate	$15.13	$16.93
Growth rate	-4%	-4%
Number of jobs	96,480	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Teleservices representative vs associate customer service representative salary

Teleservices representatives and associate customer service representatives have different pay scales, as shown below.

	Teleservices Representative	Associate Customer Service Representative
Average salary	$31,476	$35,215
Salary range	Between $26,000 And $37,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between teleservices representative and associate customer service representative education

There are a few differences between a teleservices representative and an associate customer service representative in terms of educational background:

	Teleservices Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs associate customer service representative demographics

Here are the differences between teleservices representatives' and associate customer service representatives' demographics:

	Teleservices Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between teleservices representative and associate customer service representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Teleservices representative vs associate customer service representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Teleservices Representative
Teleservices Representative vs Associate Customer Service Representative

Updated January 8, 2025

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