Teleservices representative vs certified medical technician

The differences between teleservices representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Teleservices representative vs certified medical technician overview

	Teleservices Representative	Certified Medical Technician
Yearly salary	$31,476	$38,859
Hourly rate	$15.13	$18.68
Growth rate	-4%	5%
Number of jobs	96,480	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

Teleservices representative vs certified medical technician salary

Teleservices representatives and certified medical technicians have different pay scales, as shown below.

	Teleservices Representative	Certified Medical Technician
Average salary	$31,476	$38,859
Salary range	Between $26,000 And $37,000	Between $28,000 And $53,000
Highest paying City	-	Denton, TX
Highest paying state	-	Alaska
Best paying company	-	Favorite Healthcare Staffing
Best paying industry	-	Health Care

Differences between teleservices representative and certified medical technician education

There are a few differences between a teleservices representative and a certified medical technician in terms of educational background:

	Teleservices Representative	Certified Medical Technician
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Teleservices representative vs certified medical technician demographics

Here are the differences between teleservices representatives' and certified medical technicians' demographics:

	Teleservices Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 31.2% Female, 68.8%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between teleservices representative and certified medical technician duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Teleservices representative vs certified medical technician skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Teleservices Representative
Teleservices Representative vs Certified Medical Technician

Updated January 8, 2025

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