Teleservices representative vs customer relations representative

The differences between teleservices representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Teleservices representative vs customer relations representative overview

	Teleservices Representative	Customer Relations Representative
Yearly salary	$31,476	$38,632
Hourly rate	$15.13	$18.57
Growth rate	-4%	-4%
Number of jobs	96,480	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Teleservices representative vs customer relations representative salary

Teleservices representatives and customer relations representatives have different pay scales, as shown below.

	Teleservices Representative	Customer Relations Representative
Average salary	$31,476	$38,632
Salary range	Between $26,000 And $37,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between teleservices representative and customer relations representative education

There are a few differences between a teleservices representative and a customer relations representative in terms of educational background:

	Teleservices Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs customer relations representative demographics

Here are the differences between teleservices representatives' and customer relations representatives' demographics:

	Teleservices Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between teleservices representative and customer relations representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Teleservices representative vs customer relations representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Teleservices Representative
Teleservices Representative vs Customer Relations Representative

Updated January 8, 2025

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