Teleservices representative vs guest service representative

The differences between teleservices representatives and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a guest service representative. Additionally, a teleservices representative has an average salary of $31,476, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Teleservices representative vs guest service representative overview

	Teleservices Representative	Guest Service Representative
Yearly salary	$31,476	$26,847
Hourly rate	$15.13	$12.91
Growth rate	-4%	-4%
Number of jobs	96,480	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

Teleservices representative vs guest service representative salary

Teleservices representatives and guest service representatives have different pay scales, as shown below.

	Teleservices Representative	Guest Service Representative
Average salary	$31,476	$26,847
Salary range	Between $26,000 And $37,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between teleservices representative and guest service representative education

There are a few differences between a teleservices representative and a guest service representative in terms of educational background:

	Teleservices Representative	Guest Service Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs guest service representative demographics

Here are the differences between teleservices representatives' and guest service representatives' demographics:

	Teleservices Representative	Guest Service Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between teleservices representative and guest service representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Teleservices representative vs guest service representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Office and Administrative Industry
Teleservices Representative
Teleservices Representative vs Guest Service Representative

Updated January 8, 2025

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