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Teleservices representative vs phone representative

The differences between teleservices representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $31,476 average annual salary of a teleservices representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Teleservices representative vs phone representative overview

Teleservices RepresentativePhone Representative
Yearly salary$31,476$42,827
Hourly rate$15.13$20.59
Growth rate-4%-4%
Number of jobs96,480222,650
Job satisfaction--
Most common degreeBachelor's Degree, 38%High School Diploma, 37%
Average age4040
Years of experience1212

Teleservices representative vs phone representative salary

Teleservices representatives and phone representatives have different pay scales, as shown below.

Teleservices RepresentativePhone Representative
Average salary$31,476$42,827
Salary rangeBetween $26,000 And $37,000Between $26,000 And $68,000
Highest paying City-Norco, CA
Highest paying state-California
Best paying company-Press Ganey
Best paying industry-Health Care

Differences between teleservices representative and phone representative education

There are a few differences between a teleservices representative and a phone representative in terms of educational background:

Teleservices RepresentativePhone Representative
Most common degreeBachelor's Degree, 38%High School Diploma, 37%
Most common majorBusinessBusiness
Most common college--

Teleservices representative vs phone representative demographics

Here are the differences between teleservices representatives' and phone representatives' demographics:

Teleservices RepresentativePhone Representative
Average age4040
Gender ratioMale, 31.2% Female, 68.8%Male, 34.6% Female, 65.4%
Race ratioBlack or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between teleservices representative and phone representative duties and responsibilities

Teleservices representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Phone representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Provide status of medical claims and explain EOB's.
  • Research and resolve incorrect payments, EOB rejections and other issues with accounts.
  • Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
  • Update alumni on current happenings in university life and act as a liaison between past and current students.
  • Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds
    • Show more

Teleservices representative vs phone representative skills

Common teleservices representative skills
  • Inbound Calls, 19%
  • Customer Satisfaction, 10%
  • Outbound Calls, 9%
  • Provide Customer Support, 8%
  • Medical Treatment, 5%
  • Customer Issues, 5%
Common phone representative skills
  • Customer Service, 27%
  • Outbound Calls, 13%
  • Telephone Calls, 7%
  • Inbound Phone Calls, 7%
  • Troubleshoot, 6%
  • Computer System, 3%

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Updated January 8, 2025

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