Teleservices representative vs player services representative

The differences between teleservices representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a teleservices representative and a player services representative. Additionally, a teleservices representative has an average salary of $31,476, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a teleservices representative include inbound calls, customer satisfaction and outbound calls. The most important skills for a player services representative are guest service, data entry, and customer service.

Teleservices representative vs player services representative overview

	Teleservices Representative	Player Services Representative
Yearly salary	$31,476	$28,843
Hourly rate	$15.13	$13.87
Growth rate	-4%	-4%
Number of jobs	96,480	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Teleservices representative vs player services representative salary

Teleservices representatives and player services representatives have different pay scales, as shown below.

	Teleservices Representative	Player Services Representative
Average salary	$31,476	$28,843
Salary range	Between $26,000 And $37,000	Between $22,000 And $36,000
Highest paying City	-	Sacramento, CA
Highest paying state	-	Massachusetts
Best paying company	-	Diablo Country Club
Best paying industry	-	Hospitality

Differences between teleservices representative and player services representative education

There are a few differences between a teleservices representative and a player services representative in terms of educational background:

	Teleservices Representative	Player Services Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Teleservices representative vs player services representative demographics

Here are the differences between teleservices representatives' and player services representatives' demographics:

	Teleservices Representative	Player Services Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between teleservices representative and player services representative duties and responsibilities

Teleservices representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Teleservices representative vs player services representative skills

Common teleservices representative skills

Inbound Calls, 19%
Customer Satisfaction, 10%
Outbound Calls, 9%
Provide Customer Support, 8%
Medical Treatment, 5%
Customer Issues, 5%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Teleservices Representative
Teleservices Representative vs Player Services Representative

Updated January 8, 2025

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