Teleservices representative vs support representative

Differences between teleservices representative and support representative duties and responsibilities

Teleservices representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
• Demonstrate superb organizational and multitasking abilities
• Demonstrate superb organizational and multitasking abilities

Support representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
• Maintain personal patient information while following HIPAA regulations.
• Document department procedures; some convert into PowerPoint presentations.
• Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
• Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.
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