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The differences between tier lead technical supports and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a tier lead technical support and a software support technician. Additionally, a tier lead technical support has an average salary of $81,838, which is higher than the $79,670 average annual salary of a software support technician.
The top three skills for a tier lead technical support include technical support, customer service and email clients. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Tier Lead Technical Support | Software Support Technician | |
| Yearly salary | $81,838 | $79,670 |
| Hourly rate | $39.35 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 138,637 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Tier lead technical supports and software support technicians have different pay scales, as shown below.
| Tier Lead Technical Support | Software Support Technician | |
| Average salary | $81,838 | $79,670 |
| Salary range | Between $56,000 And $117,000 | Between $55,000 And $113,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | RSM US |
| Best paying industry | - | Finance |
There are a few differences between a tier lead technical support and a software support technician in terms of educational background:
| Tier Lead Technical Support | Software Support Technician | |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between tier lead technical supports' and software support technicians' demographics:
| Tier Lead Technical Support | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.8% Female, 22.2% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 9.5% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.7% White, 57.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |