Trainer jobs in Janesville, WI - 115 jobs

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States. Current employees, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency): log into UKG and navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process. The Learning Design Specialist is responsible for designing quality learning resources in alignment with the University's vision, utilizing a consistent format with excellent writing, editing, integration of technology, and course design. This role plays a critical role in leading the development and continuous improvement of high-quality, engaging, and instructionally sound courses for both traditional and online learning environments. This position collaborates closely with faculty, subject matter experts, librarians, and academic leadership to design and implement effective learning experiences that align with institutional standards, accreditation requirements, and student learning outcomes. REQUIREMENTS: * A master's degree in Instructional Design, or related field, OR Master's Degree with a post master's degree Certification in Instructional Design, or related field. * Three years of relevant (traditional and online education) course design experience in higher education in an LMS based system. Preferred: * A master's degree or Terminal Degree in Instructional Design or Technology and Design * Five years of relevant (traditional and online education) experience in higher education in course design COMPENSATION is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The salary range for this position is $61,700 to $83,500. Click Here to learn more about careers at Herzing University. PRIMARY DUTIES AND RESPONSIBILTIES: Instructional Design & Course Development * Lead Collaborative Course Design: Partner with faculty, subject matter experts, and stakeholders to develop high-quality traditional and online courses aligned with university standards. * Develop and Enhance Instructional Content: Design and integrate engaging instructional materials, assessments, and technology tools that support effective teaching and learning across all formats. * Ensure Quality, Accessibility, and Compliance: Apply best practices in instructional design to create accessible, academically rigorous content that meets accreditation and credit hour standards. * Continuously Improve Courses Faculty & SME Support * Provide consultation and training to faculty and SMEs on course design strategies and redesign strategies, learning technologies, and instructional best practices with the goal of achieving identified quality assurance standards. * Lead virtual workshops, remote sessions, video trainings, and online self-paced programs to build faculty capacity in course development. * Support faculty and academic leadership in aligning course content with learning outcomes, accreditation standards, and professional organizational standards as it relates to content, design and development. Project Management & Innovation * Lead and Manage Course Development Projects: Oversee course design initiatives, ensuring alignment with university policies, and manage timelines to meet project deadlines. * Drive Course Improvements Through Data and Feedback: Use student outcome data, program metrics, and stakeholder feedback to inform content changes and instructional strategies. * Integrate AI into Instructional Design: Leverage AI tools to enhance content development, personalize learning, and improve engagement. * Promote Ethical and Practical AI Use: Develop assessments and assignments that build students' understanding of responsible AI use in academic and professional settings. Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution. PHYSICAL REQUIREMENTS: * Must be able to remain in a stationary position most of the time. * Ability to be available on a flexible schedule to work with faculty, subject matter experts, and vendors as needed in the development process. * Must be able to occasionally move around the work location. * Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals. * Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone. * Visually or otherwise identify, observe and assess. * Occasionally move, carry, or lift 10 pounds. Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time. It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. *************************************** Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at *********************************

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. In the role of Technical Service Trainer working onsite at our training center in Eagle, Wisconsin you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products. Essential Duties: Instruct/Train technicians in all aspects of generator repair and installation Develop and present technical training curriculum Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins Establish warranty flat rates for new product prototypes Work with internal departments to fabricate training units DOT driver (Non CDL) Other duties as assigned Minimum Qualifications: High School Diploma or equivalent 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience Preferred Qualifications: Associates or Bachelor's degree Curriculum development experience Technician Excellence or ASE (Automotive Service Excellence) certification Previous experience using SAP or equivalent ERP Knowledge, Skills and Abilities: Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel Demonstrated strengths in writing and presenting / instructing technical information Ability to develop testing plans Technical aptitude to do basic generator start up and troubleshooting Ability to deal with shifting priorities and moving deadlines Highly organized and detail oriented Familiarity with hand tools and test equipment Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability. The position will report to the EHS & Training Manager under the Human Resources Department. The Technical Trainer will work with a team of three other Technical Trainers to provide training to employees. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future. Primary Responsibilities This position exists to provide various manufacturing training for employees throughout the Wisconsin manufacturing facilities. * Deliver assembly, fabrication, and material handling related training * Deliver compliance related training * Conduct new hire onboarding with manufacturing employees * Conduct training needs assessments * Collaborate with the Safety Engineers on developing new trainings. * Conduct training content reviews * Serve as the administrator for the online Learning Management System * Track training completions and general recordkeeping * Other duties as assigned We value our employees by providing: * Competitive compensation based on skills * Industry leading health, dental, and vision plans * Generous 401 (K) savings and profit sharing * On-site UW Health clinic, fitness center, and walking paths * Education assistance and internal training programs * Electric vehicle charging * Maternity & paternity leave * Interested in learning more on our robust benefits package we offer? Click here!

Travel to provide field training on installing and troubleshooting of Bruno products. Install and perform service work on Bruno products. Operate autonomously, prioritize tasks, and provide resolutions to issues. Able to communicate with all levels of personnel and present training sessions. Responsibilities Responsible for installing, troubleshooting, and servicing of all Bruno products. Must complete all functions following all applicable safety guidelines and be able to train customers on safety requirements. Ability to effectively present to large groups, as well as lead smaller hands-on training sessions Create impactful Powerpoint presentations Qualifications Education and Experience: Associate degree in a related field or equivalent work experience. Minimum 2-5 years in an installation, repair and troubleshooting role required. Basic mechanical skills and an understanding of basic electronics required. Experience training technicians on installing and troubleshooting products is required. Must have working knowledge of code and license requirements for the installation and service of Bruno products. Ideal candidate would have NAEC CAT license. Proficient in using all applicable tools such as digital volt ohm meter and other tools. Must have ability to read basic schematics and wire diagrams. Understanding of machined electronics such as PCBs and related components is desired. Skills and Abilities: Read, analyze, and understand a variety of information, such as schematics, wiring diagrams, exploded view drawings, illustrations, technical procedures, business correspondence, and governmental regulations. Provide business-level, professional written and verbal communication to internal and external customers. Requires job related skills such as proficiency in MS Office and the ability to operate a variety of standard office equipment. Working Conditions/Physical Demands: Office, shop, and field environments Employee is regularly required to stand, sit; walk, use hands to finger, handle, and touch; and talk and hear. Employee is required to occasionally stoop or kneel and reach above shoulders. The employee is regularly required to move around. Lift up to 75 pounds occasionally. Up to 50% travel. Possess a valid driver's license and passport.

SummaryWe expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity In this role, the Technical Instructor is responsible for delivering, and supporting the analysis, design, and development of technical learning of medical devices and systems in a highly regulated industry. The qualified individual will ensure all internal and external customer needs are met and that students are prepared, supported and empowered to safely & effectively serve our customers. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionKey Responsibilities/essential functions include: Create a learning environment that encourages student involvement and participation Contribute to overall effectiveness of educational programs Manage the classroom environment to foster a positive learning experience Deliver learning solutions in a manner that is both engaging and effective Facilitate hands-on and virtual lab experiences and maintain training equipment as needed Stay informed and current with changes and innovations in their area of technical expertise Collaborate in a team environment to drive a learning continuum culture Build Performance Support Tool solutions for internal and external use Engage and provide training input into new product introductions Support eLearning initiatives as subject matter experts and instructional designers Adhere to Environment Health and Safety requirements and other regulatory Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required. Required Qualifications: Bachelor's degree or equivalent experience of at least five years' experience working in the HTM (Biomed) industry or developing and delivering training to a technical workforce Working knowledge of PC and Microsoft Office software applications Excellent verbal and written communication and presentation skills with the ability to speak and write clearly and convincingly in English, tailoring communication methods to audience requirements; We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity In this role, the Technical Instructor is responsible for delivering, and supporting the analysis, design, and development of technical learning of medical devices and systems in a highly regulated industry. The qualified individual will ensure all internal and external customer needs are met and that students are prepared, supported and empowered to safely & effectively serve our customers. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Key Responsibilities/essential functions include: * Create a learning environment that encourages student involvement and participation * Contribute to overall effectiveness of educational programs * Manage the classroom environment to foster a positive learning experience * Deliver learning solutions in a manner that is both engaging and effective * Facilitate hands-on and virtual lab experiences and maintain training equipment as needed * Stay informed and current with changes and innovations in their area of technical expertise * Collaborate in a team environment to drive a learning continuum culture * Build Performance Support Tool solutions for internal and external use * Engage and provide training input into new product introductions * Support eLearning initiatives as subject matter experts and instructional designers * Adhere to Environment Health and Safety requirements and other regulatory Quality Specific Goals: * Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations. * Complete all planned Quality & Compliance training within the defined deadlines. * Identify and report any quality or compliance concerns and take immediate corrective action as required. Required Qualifications: * Bachelor's degree or equivalent experience of at least five years' experience working in the HTM (Biomed) industry or developing and delivering training to a technical workforce * Working knowledge of PC and Microsoft Office software applications * Excellent verbal and written communication and presentation skills with the ability to speak and write clearly and convincingly in English, tailoring communication methods to audience requirements; We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

**A Day in the Life:** The Learning Specialist is responsible for the delivery of learning activities focused on standard new hire training and other training activities. This may include sales, management and professional development for our employees. This role has an impact on our global training programs, new hire performance, customer satisfaction, employee engagement and development. The salary range for this position is starting at $55,000. **What You'll Do:** + Demonstrates excellent facilitation skills and a passion for delivering high impact learning sessions + Ability to influence others, drive a strong learning agenda and partner with business leaders + Facilitate the integration of content with the knowledge and experience of the learners + Act as a learning expert after training to reinforce concepts and effective application of methodology + Partner with business leaders to identify capability gaps and opportunities for business improvement and personal development + Leverage blended learning approaches and delivery recommendations to meet learning requirements for ongoing development and maturity of the organization, ensuring they are aligned to wider organization goals + Ensure best practice approach to learning and development across all Global Learning initiatives + Collaborate with Global Learning team, as assigned, on various projects and learning activities + Assist in providing support for new-hire classes in relation to technical/logon issues during training + Ensure consistency in following new-hire agenda and promoting engagement in virtual new-hire training + Provide training across the organization in RAC/HLE/Customer Care and other areas, as assigned and trained + Evaluate training solutions to assess impact of learning programs in terms of learning on the job and ROI **What We're Looking For:** + 2 years' experience in Learning and Development or related training background experience + Bachelor's Degree in Human Resources, Education, or other related field preferred, or equivalent experience + Ability to work a flexible schedule, travel required up to 25% (as needed onsite trainings and team meetings) + Moderate proficiency in Microsoft Office + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to drive process and organizational change + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About BioLife Plasma Services Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. OBJECTIVES/PURPOSE Responsible for assisting the Training Supervisor in the general administration of the center area training program. Is able to perform all technical tasks required within the work areas and will work in these areas as a Lead Technician when not acting as the Training Lead. Fully trained in all Medical History, Phlebotomy, and Sample Processing job skills. Position will provide oversight of operational flow, assist in training new and existing employees, and pro- vide leadership to staff. All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP. ACCOUNTABILITIES Perform duties associated with Training (including but not limited to): (40%) Maintains complete and accurate records to ensure that all personnel are competent to perform their assigned duties. Reviews employee training materials to meet initial and annual certification requirements. Ensures timely completion of cross-training and annual re-certification training. Monitors center training needs and performs cross-training, re-training, SOP training, preventative action training and other training as needed. Works closely with the Training Supervisor and management team to communicate center/employee needs as they relate to training. Communicates regularly with the Training Supervisor and Center Management to ensure compliance with training requirements and that adequate support is provided to employees in the work area. Review Quality Control Records as applicable and assigned Maintain certification and perform all required duties in the area of Phlebotomy (including, but not limited to): (10%) Perform venipuncture of donors and programming of plasmapheresis machine. Monitor donors during donation process and manage donor reactions. Perform all duties required for the setup, verification, operation, and trouble-shooting of plasmapheresis equipment per SOP, within scope of training. Also, maintain and calibrate equipment. Maintain certification and perform all required duties in the area of Medical History (including, but not limited to): (10%) Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. Perform fingerstick, test sample, and record other donor measures to include hematocrit, total protein and weight. Enter donor information into the Donor Information System (DIS). Coordinate donors to donor floor and compensate donors using the Debit Card system. Maintain certification and perform all required duties in the area of Sample Processing (including, but not limited to): (10%) Prepare units for frozen storage. Collect and store samples from plasma units for testing. Perform routine maintenance on the freezer including monitoring freezer and refrigerator temperatures and removing ice buildup. Prepare frozen plasma units and samples for shipping following established protocol. Manage supplies, assist management team with inventory control procedures, break down empty car- tons and assist with proper disposal Maintain certification and perform all required duties of Lead Technician (including, but not limited to): (20%) Monitors the production areas and donor flow to ensure employees meet goals and comply with company quality standards and procedures. Perform change of lot number for soft goods. Perform quarterly and annual tube sealer cleaning Prepare a non-conforming event log entry, counsel employees on Level 1 non-conforming events, and enter appropriate information into database. Coordinates and performs new employee orientation, including company background, health and safety requirements, policies and procedures and other company expectations. (10%) DIMENSIONS AND ASPECTS Technical/Functional (Line) Expertise A minimum of one year of relevant work experience, or an equivalent combination of education and experience. Prior certification in all three primary operational areas of the plasma center (Medical Historian, Phlebotomy, and Processing Technician). Completion of all training through Lead Technician. Demonstrated understanding of center operations in an FDA-regulated environment. Effective communication, organizational, and technical/problem-solving skills. Demonstrated work history of above average performance, customer service, and attendance. Effective oral and written communication skills. Demonstrated ability to organize and direct the work of others and resolve conflicts effectively. Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment. Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Leadership Integrity Fairness Honesty Perseverance Putting the patient at the center Building trust with society Reinforcing our reputation Developing the business Decision-making and Autonomy Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal) Refers to management team for escalated donor/employee concerns (internal) Interaction Responsible for providing exceptional customer service to donors (external) and fellow employees (internal) Attend staff meetings and other team meetings as required. Good verbal communication and customer service skills. Ability to multi-task and work as a team player. Innovation Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. Complexity Production environment requiring the ability to walk and stand for the entire work shift. Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 26 lbs. and occasional lifting of materials 32 lbs. - 50 lbs. Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Essential: High School Diploma or equivalent required Desired: Associate or Bachelor's degree preferred ADDITIONAL INFORMATION FLSA Classification (US) - Non-Exempt Other duties and responsibilities as assigned. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - WI - Pewaukee U.S. Hourly Wage Range: $20.00 - $27.50 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Pewaukee Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

As a Product Demo Specialist, you'll be at the forefront of demonstrating the features, functionality, and benefits of our industry-leading products and services. Your audience will include potential customers, valued clients, and internal teams eager to learn. This is your chance to make a tangible impact by educating and inspiring others with your expertise in emergency equipment. Territory involves the state of Wisconsin, and into Northern Illinois. If you're a dynamic communicator with a knack for translating technical details into compelling demonstrations, we want you on our team! Apply today to help us drive understanding and excitement around our products. Essential Duties: Product Knowledge: Develop a deep understanding of the features, specifications, and capabilities of all products or services within the business segment. Stay current on product updates, enhancements, and new releases to effectively showcase the latest offerings during demonstrations. Demonstration: Collaborate with managers, sales teams, and marketing professionals to tailor demonstrations to meet the specific needs and interests of prospective clients. Customize demonstration scripts, scenarios, and presentations to effectively communicate the value proposition of our products or services. Prepare units for demonstration by inspecting, detailing and cleaning after and after each demonstration. Be a subject matter expert to address questions, concerns, and provide technical support to customers/operators during demonstrations; provide accurate and timely responses. Showcase additional ancillary products available to enhance product performance. Unit Delivery: Conduct training of products or services upon delivery. Effectively communicate product features, benefits, and use cases in a clear, engaging, and persuasive manner. Showcase additional ancillary products available to enhance product performance. Transportation Logistics: Work with management to transport stock and demo equipment within MacQueen's area of responsibility. Feedback: Gather feedback from participants following demonstrations and unit delivery to identify areas for improvement, enhancement, and opportunity for upsell. Collaborate with internal teams to incorporate feedback into product development, demonstration materials, and processes to continuously improve the effectiveness of demonstrations. Administrative Responsibilities: Maintain accurate records of demonstration activities, including participant feedback, questions, and outcomes. Maintain updated travel schedule based on sales demands. Essential Qualifications: Proven experience in conducting product demonstrations, preferably in a technical or sales-related role. Strong technical aptitude and ability to quickly learn and understand complex products or services. Excellent communication and listening skills, including the ability to articulate technical concepts in a clear and compelling manner. Customer-focused mindset with the ability to build rapport and establish trust with customers through active listening, empathy, and personalized recommendations. Strong critical thinking skills and ability to adapt to dynamic and evolving demonstration environments. Meticulous with excellent organizational and time management skills. Insurable driving record required. Ability to obtain Class (B) CDL required, Class (A) CDL preferred. Ability to travel frequently and for extended periods of time delivering units to customers or transporting equipment between MacQueen locations. This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requisite. ADA Requirements: Bend, squat, climb, grasp, twist, reach, lift or otherwise move frequently for extended periods. Lift, move or otherwise transfer up to 50 lbs frequently, or more occasionally. Walk, stand or otherwise move about continuously. Typically sits, grasp items and performs keyboarding for occasional operation of a computer. Exposure to typical machine shop physical hazards including chemicals which may require respiratory protection. Travel by car or air frequently This job description intends to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen Equipment will reasonably accommodate the known disabilities of qualified disabled individuals. MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and/or drug test.

Work Schedule: This is a full-time, FTE 1.0, 1st shift position. Monday - Friday, with start times ranging from 8:00AM - 9:00AM, and end times ranging from 4:30PM - 5:30PM across all satellite labs, including those outside of Dane County. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin and become part of our diverse team, working in a fast paced and patient centered environment. We are seeking a Phlebotomist Training Specialist - Float to: Provide initial and ongoing education and training of Phlebotomy staff, non-laboratory staff (e.g. Emergency Medical Services, nurse residents, research assistants) in need of phlebotomy training, and students. Create and maintain training curriculum, develop and maintain training and competency checklists under the phlebotomy leadership. Monitor progress and provide feedback to those being trained. Monitor employee development and identify opportunities for improvement. Perform standardized and specialized phlebotomy procedures on patients of all ages. Complete specimen receiving, processing, and waive testing. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to UW Health's Wellness Options at Work that support employee/family well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. Qualifications High School Diploma or equivalent Required Completion of accredited phlebotomy training program and clinical rotation Preferred Work Experience 3 years of experience in phlebotomy, with at least one (1) year of that experience in pediatric phlebotomy Required and 1 year of mentoring experience Required 1 year of experience being a trainer in a healthcare setting Preferred Licenses & Certifications Phlebotomist (American Society for Clinical Pathology) or equivalent Preferred Basic Life Support/CPR Certification Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve. Job Description UW Medical Foundation benefits

This role, in collaboration with the Nursing Services Educators, contributes to the ongoing development of training related to job specific requirements. This role has a focus on delivery of nursing services staff job specific requirement training such as Mental Health Technician (MHT) onboarding training and waived testing training. This role also provides MHT preceptorship support on unit as indicated by the On-Site Nursing Educators. Job Duties and Responsibilities: Conducts staff training programs. Provides virtual and in-person training sessions. Conducts training most days, with a variety of content and audiences, bringing a high level of energy and training expertise to each training session. Provides on-site support to MHT staff during preceptorship as indicated by Nursing Services Education leader/On Site Nursing Services Educators. Ensures that all training materials and programs are current and delivered in compliance with regulatory requirements and per Rogers' policy. As directed by Nursing Services Education leader, partakes in continuous improvement and review of content to meet needs of the organization. Maintains certifications and cross-training as indicated. Contributes to department projects as needed. Must be competent in Microsoft Office and Microsoft Office 365 applications such as Teams, Plans, Word, Excel, PowerPoint, Outlook and have exceptional verbal, written and presentation/facilitation skills. Ability to work in a highly collaborative team, following the standards of the Rogers Behavioral Agreements regarding communication and professionalism. Additional Job Description: Education/Training Requirements: Associate degree OR six (6) years equivalent experience (group facilitation, training, and/or related behavioral health experience). Minimum two (2) years of experience in a training/education or organizational development role preferred. Must be able to use group facilitation, classroom management, and intervention skills in both a virtual and live training setting. Strong ability to speak effectively in interpersonal situations and before large/small groups of employees, including executives and medical staff. The following certifications are required: Community Based Residential Facility (CBRF) Trainer for the State of Wisconsin (required after hire). Nonviolent Crisis Intervention© (required after hire). Cardiopulmonary Resuscitation (CPR) Instructor Certification (required after hire). Valid driver's license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy. Drivers License - Cert With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Full-time Description Under the direction of the CSS Director, the Customer Technical Support (CTS) Associate Trainer conducts new hire training and continuous education training for the Customer Support Services team. This person is responsible for assisting with all training materials for systems utilized by the department, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs and training videos, conducting quality assurance (QA) initiatives and audits, and assist in supporting Customer training. This is a non-supervisory position. Responsibilities Training: • Contribute to the creation of onboarding schedule for Customer Support new hires • Create, maintain, and execute a comprehensive onboarding and continuing education program that trains new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental processes, and call center skills so that agents are equipped to deliver industry-leading customer support and experiences. Align all programs with business needs. • Directly or with supervision, train CSS agents in both individual and group settings • Assist with creating eLearning training modules • Teach general troubleshooting, product setup including device connections for Retail products • Work with CSS Supervisors and Leads to create and edit training support videos and document creation as needed • Assist with implementing quality standards for all CSS agents • Work with CSS departmental leadership to identify continuous technical training needs • Demonstrate flexibility with training style, adapting techniques for learners with different styles • Track and analyze training effectiveness; adjust programs as needed • Follow up with departmental leadership (supervisors, team leads, mentors) and trainees at specified intervals to track onboarding progress • Conduct QA audits in accordance with department policies, objectives and goals General Responsibilities: • Be aware of the company goals and work to achieve department KPIs • Be available during work hours and keep Outlook calendar updated • When not teaching, utilize relevant Zendesk queues to assist with incoming email requests to keep skills sharp • Submit monthly expense report via Concur • Projects as needed Requirements Education: • Minimum high school diploma or equivalent Experience: • Previous training experience preferred • Proficient in Zendesk, Five9, and Microsoft Teams or other similar ticketing, phone, and collaboration platforms with ability to learn SAP and Microsoft Dynamics CRM • 6 - 12 months' experience in Customer Support maintaining a high level of quality service, meet the KPI requirements Other Requirements: • Working knowledge and experience with Microsoft Office suite with an emphasis on Power Point, Word, and Excel • Excellent written and verbal communication skills • Ability to analyze and solve technical problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Paid Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

*Must be able to work onsite at the ABC Supply National Support Center campus in a hybrid work arrangement.* ABC Supply is North America's largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. Reporting to the Manager of Analytics Enablement, this associate is responsible for training and supporting ABC's large community of self-service, data enablement, and analytics product end users. This associate plays a pivotal role in building a deep data organization by driving both data proficiency and analytics tool usage across the organization. Job Responsibilities and Duties:Analytics Products Training: Serve as Subject Matter Expert on 40+ formal dashboards and analytics products. Conduct one-on-one training and support sessions with branch managers and associates. Participate in Branch Manager Training meetings. Self-Service Analytics Training: Provide Subject Matter Expert support for 20+ data subject areas and 1200+ fields. Develop training on newly developed subject areas. Provide Oracle Analytics Cloud & Tableau authoring support as needed. Aid in maintaining user friendly business descriptions across data catalog and data dictionaries. Support logging and tracking of new user setups and data access extensions. Track and analyze user and usage data. Information/Data Literacy Training Program Management: Manage multiple data topic specific training paths by designing and administering data literacy curricula and quiz assessments. This role leverages existing business process and application training courses while creating and teaching custom data training content that connects data learning objectives with these existing courses. Partner with HR Project Manager and Learning Module Admin to administer training programs, quizzes, and monitor results in Human Capital Management System (Workday). Monitor and report on program status including number of enrolled associates, active paths, assigned paths, completion status, and past due paths by various key attributes such as user group, department, etc. Measure and report on success of program through pre and post literacy quiz score changes by various key attributes such as user group, course, job code, etc. Data Enablement Community Support: Ensure data governance, accessibility, and availability of data to approved users. Support logging and tracking of new user setups and data access extensions. Organize and attend community of practice meetings around data that foster knowledge sharing, cultivate collaboration, and improve speed to market on production products and process improvements. Ensure use of data/information in enablement areas follow governance and ethics guidelines. Grow the data culture by providing training and education on these policies and decisions. Skills Needed: Proven ability to design and deliver training programs and curricula. Strong interpersonal skills for working with a wide array of business and IT partners. Ability to conduct one-on-one and group training sessions for diverse audiences Critical thinking and problem-solving abilities in data and analytics contexts. Proficiency with analytics and BI tools (Tableau, Oracle Analytics Cloud, PowerBI, etc.) Experience in tracking and analyzing user activity and training effectiveness. Ability to foster collaboration through communities of practice and knowledge-sharing sessions Experience in program coordination, monitoring deadlines, and ensuring completion compliance Requirements: Bachelor's Degree in Education, Business, Data Analytics, Information Systems, or related field (or equivalent experience). 2+ years' experience successfully designing and delivering training programs, curricula, and assessments. Demonstrated ability to manage multiple projects and training initiatives simultaneously. Excellent communication and collaboration skills with both technical and non-technical audiences. Proven authoring expertise with Tableau, Oracle Analytics Cloud, or like analytics platform. Experience in analytics enablement, business intelligence, or data training roles preferred. Benefits may include: Health, dental, and vision coverage - eligible after 60 days, low out of pocket 401(k) with generous company match - eligible after 60 days, immediately vested Employer paid employee assistance program Employer paid short term and long-term disability Employer paid life insurance Flex spending Paid vacation Paid sick days Paid holidays Equal Opportunity Employer / Drug Free Workplace ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

Under the direction of the CSS Director, the Customer Technical Support (CTS) Associate Trainer conducts new hire training and continuous education training for the Customer Support Services team. This person is responsible for assisting with all training materials for systems utilized by the department, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs and training videos, conducting quality assurance (QA) initiatives and audits, and assist in supporting Customer training. This is a non-supervisory position. Responsibilities Training: • Contribute to the creation of onboarding schedule for Customer Support new hires • Create, maintain, and execute a comprehensive onboarding and continuing education program that trains new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental processes, and call center skills so that agents are equipped to deliver industry-leading customer support and experiences. Align all programs with business needs. • Directly or with supervision, train CSS agents in both individual and group settings • Assist with creating eLearning training modules • Teach general troubleshooting, product setup including device connections for Retail products • Work with CSS Supervisors and Leads to create and edit training support videos and document creation as needed • Assist with implementing quality standards for all CSS agents • Work with CSS departmental leadership to identify continuous technical training needs • Demonstrate flexibility with training style, adapting techniques for learners with different styles • Track and analyze training effectiveness; adjust programs as needed • Follow up with departmental leadership (supervisors, team leads, mentors) and trainees at specified intervals to track onboarding progress • Conduct QA audits in accordance with department policies, objectives and goals General Responsibilities: • Be aware of the company goals and work to achieve department KPIs • Be available during work hours and keep Outlook calendar updated • When not teaching, utilize relevant Zendesk queues to assist with incoming email requests to keep skills sharp • Submit monthly expense report via Concur • Projects as needed Requirements Education: • Minimum high school diploma or equivalent Experience: • Previous training experience preferred • Proficient in Zendesk, Five9, and Microsoft Teams or other similar ticketing, phone, and collaboration platforms with ability to learn SAP and Microsoft Dynamics CRM • 6 - 12 months' experience in Customer Support maintaining a high level of quality service, meet the KPI requirements Other Requirements: • Working knowledge and experience with Microsoft Office suite with an emphasis on Power Point, Word, and Excel • Excellent written and verbal communication skills • Ability to analyze and solve technical problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Paid Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

Certified Support/Course Facilitator Attachment(s): * 0003 - Job Description PD Pathway Course Facilitator Differential.pdf

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: TOCA Soccer Trainer Location: Report To: TOCA Training Manager or General Manager Hours Required: Part Time, Candidates must be able to work evenings and weekends Join the TOCA Training Team and impact lives through the sport of soccer! As a TOCA Trainer, you'll use cutting-edge technology to elevate players' technique, decision making, and passion for the game. Through high repetition training in a high-energy environment, you will take players on a developmental pathway to success while having fun! Your Game Plan: On the Field: Coaching & Player Development (50%) Provide supportive feedback, timely interventions, and consistent reinforcement. Lead engaging, tech-enabled training sessions that help improve players' technical ability, awareness, and decision making following TOCA's session curriculum. Guide players in structured sessions through thoughtfully designed player pathways that help them achieve their personal goals. Team Captain: Building Relationships (30%) Build strong connections with players, parents, and coaches-you're their go-to for technical guidance and motivation. Follow up with clients, keep them engaged, and celebrate their wins. Be the welcoming face that makes the TOCA experience unforgettable. Off the Field: Training Strategy & Growth (10%) Team up with the TOCA Training Manager to track progress, review performance, and strategize for growth. Support efforts to win back players, analyze data, and adjust training methods as needed. Facility & Culture MVP (10%) Keep the facility a fun, clean, and inviting space. You create the atmosphere, ensuring everything stays positive and player friendly. Lead by example, upholding TOCA's core values of excellence, innovation, and community. What You Bring to the Pitch: Soccer experience (coaching or playing at youth, college, or pro levels). A passion for coaching and player development. Energy to work afternoons, evenings, weekends, and the occasional holiday. Ready to be active and move, lift, and assist throughout the day! #twentry #twparttime

Description This is responsible for safety training activities with Medcor clients Assists in the development and implementation of safety training with the goal of establishing a clear understanding of company and individual responsibility regarding safety Essential and Responsibilities Implements an effective strategy of safety training for clients by identifying training needs producing relevant training material and establishing a training planschedule Conducts trainings per safety training schedule Conducts safety orientation that will touch on areas important for all staff Utilizes communication with Medcor client to identify additional safety training needs Communicates regularly with Medcor clients on operational issues with regard to current or potential safety training programs Regular communication with employees supervisors and managers of Medcor client Maintains accurate records of safety trainings conducted; attendees for all trainings competency skill set acknowledgments course evaluations and any other required recordings that apply Minimum Education and Certification requirements Certificate program from a recognized State Fire Marshal agency as an Instructor II with skills well developed andor a degree program in teaching eg AA BA Minimum Experience Requirements At least 5 years of safety related work experience in a private or public sector Solid background of regulatory knowledge eg OSHA NFPA ANSI etc Thorough knowledge of specialty being taught subject matter expert SMEComputer Skills PC proficiency is required with experience in Microsoft Office applications including Word Excel and Outlook Reasoning Ability Requires the ability to solve practical problems and deal with a variety of concrete variables Can interpret a variety of instructions furnished in written oral diagram or schedule form Mathematical Skills Must be able to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals Language Skills Excellent written verbal and interpersonal communication skills Requires mastery of business English language skills to read analyze and interpret information policies and procedures andor governmental regulations Physical Demands While performing the duties of this job the Associate is regularly required to talk or hear The Associate frequently is required to sit stand walk and use hands to finger handle or feel Medium Work involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to move objects Specific vision abilities required by this job include close vision and the ability to adjust focus Work Environment Work environment is generally a classroom type setting and scenario based environments Safety Trainers can expect traveling to new places dealing with the unexpected and being away from home for periods of time Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions construction health clinics Medcor will never ask you to pay money cash checks or share financial information during the hiring process Verify all opportunities at medcorcomcareers

Work Schedule: 100% FTE, day/evening shift. Full time, 40 hours per week. 4:30AM - 1:00PM and every third weekend required. Holiday and on-call rotation required. You will work at University Hospital in Madison, WI. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Phlebotomist Training Specialist to: Provide initial and ongoing education and training of Phlebotomy staff, non-laboratory staff (e.g. Emergency Medical Services, nurse residents, research assistants) in need of phlebotomy training, and students. Create and maintain training curriculum, develop and maintain training and competency checklists under the phlebotomy leadership. Monitor progress and provide feedback to those being trained. Monitor employee development and identify opportunities for improvement. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Full time benefits for part time work. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications High School Diploma or equivalent Required Completion of accredited phlebotomy training program and clinical rotation. Preferred Work Experience 3 years years of experience in phlebotomy, with at least one (1) year of that experience in pediatric phlebotomy. Required 1 year of mentoring experience. Required 1 year of experience being a trainer in a healthcare setting. Preferred Licenses & Certifications Basic Life Support/CPR certification Preferred Phlebotomist (American Society for Clinical Pathology) or equivalent. Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Job Description UW Hospital and Clinics benefits

Under the direction of the CSS Director, the Customer Technical Support (CTS) Associate Trainer conducts new hire training and continuous education training for the Customer Support Services team. This person is responsible for assisting with all training materials for systems utilized by the department, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs and training videos, conducting quality assurance (QA) initiatives and audits, and assist in supporting Customer training. This is a non-supervisory position. Responsibilities Training: * Contribute to the creation of onboarding schedule for Customer Support new hires * Create, maintain, and execute a comprehensive onboarding and continuing education program that trains new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental processes, and call center skills so that agents are equipped to deliver industry-leading customer support and experiences. Align all programs with business needs. * Directly or with supervision, train CSS agents in both individual and group settings * Assist with creating eLearning training modules * Teach general troubleshooting, product setup including device connections for Retail products * Work with CSS Supervisors and Leads to create and edit training support videos and document creation as needed * Assist with implementing quality standards for all CSS agents * Work with CSS departmental leadership to identify continuous technical training needs * Demonstrate flexibility with training style, adapting techniques for learners with different styles * Track and analyze training effectiveness; adjust programs as needed * Follow up with departmental leadership (supervisors, team leads, mentors) and trainees at specified intervals to track onboarding progress * Conduct QA audits in accordance with department policies, objectives and goals General Responsibilities: * Be aware of the company goals and work to achieve department KPIs * Be available during work hours and keep Outlook calendar updated * When not teaching, utilize relevant Zendesk queues to assist with incoming email requests to keep skills sharp * Submit monthly expense report via Concur * Projects as needed Requirements Education: * Minimum high school diploma or equivalent Experience: * Previous training experience preferred * Proficient in Zendesk, Five9, and Microsoft Teams or other similar ticketing, phone, and collaboration platforms with ability to learn SAP and Microsoft Dynamics CRM * 6 - 12 months' experience in Customer Support maintaining a high level of quality service, meet the KPI requirements Other Requirements: * Working knowledge and experience with Microsoft Office suite with an emphasis on Power Point, Word, and Excel * Excellent written and verbal communication skills * Ability to analyze and solve technical problems Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: * Health & Dental Insurance * Company paid Life Insurance * 401(k) * Paid Time Off benefits * Product discounts * Wellness programs EOE/M/W/Vet/Disability #ZR