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The differences between transition managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a transition manager and a service delivery manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $95,226 average annual salary of a transition manager.
The top three skills for a transition manager include customer service, project management and recordkeeping. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Transition Manager | Service Delivery Manager | |
| Yearly salary | $95,226 | $102,213 |
| Hourly rate | $45.78 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 29,681 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
The primary role of a transition manager is to handle requests for change through collection and assessment. Transition managers take responsibility to plan and oversee the transfer of relevant information for solution support, acceptance, and operation. They develop transition plans such as application or infrastructure support models. It is their job to get a consultation from experts or executives on the effects of the changes and deny or approve requests. They also serve as the liaison between project managers and business owners.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Transition managers and service delivery managers have different pay scales, as shown below.
| Transition Manager | Service Delivery Manager | |
| Average salary | $95,226 | $102,213 |
| Salary range | Between $67,000 And $133,000 | Between $74,000 And $140,000 |
| Highest paying City | San Jose, CA | Stamford, CT |
| Highest paying state | Oregon | Connecticut |
| Best paying company | Accenture | McKinsey & Company Inc |
| Best paying industry | Retail | Finance |
There are a few differences between a transition manager and a service delivery manager in terms of educational background:
| Transition Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between transition managers' and service delivery managers' demographics:
| Transition Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.7% Female, 40.3% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |