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Transition program manager vs service delivery manager

The differences between transition program managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a transition program manager and a service delivery manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $67,496 average annual salary of a transition program manager.

The top three skills for a transition program manager include social work, management services and risk management. The most important skills for a service delivery manager are service delivery, project management, and cloud.

Transition program manager vs service delivery manager overview

Transition Program ManagerService Delivery Manager
Yearly salary$67,496$102,213
Hourly rate$32.45$49.14
Growth rate16%16%
Number of jobs103,74371,475
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 67%
Average age4747
Years of experience88

What does a transition program manager do?

The Transition Program Manager is the main person responsible for managing change in an organization. As the Transition Manager in an organization or any industry, you will have the responsibility of managing all Requests for Change (RFCs). Your job will also be to maintain correspondence with all interested parties such as investors, stockholders, specialists as well as customers. You are to advise all of them in possible areas of concern and make the best recommendations on the best solution for change management.

What does a service delivery manager do?

A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.

Transition program manager vs service delivery manager salary

Transition program managers and service delivery managers have different pay scales, as shown below.

Transition Program ManagerService Delivery Manager
Average salary$67,496$102,213
Salary rangeBetween $44,000 And $103,000Between $74,000 And $140,000
Highest paying City-Stamford, CT
Highest paying state-Connecticut
Best paying company-McKinsey & Company Inc
Best paying industry-Finance

Differences between transition program manager and service delivery manager education

There are a few differences between a transition program manager and a service delivery manager in terms of educational background:

Transition Program ManagerService Delivery Manager
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 67%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Transition program manager vs service delivery manager demographics

Here are the differences between transition program managers' and service delivery managers' demographics:

Transition Program ManagerService Delivery Manager
Average age4747
Gender ratioMale, 48.2% Female, 51.8%Male, 72.3% Female, 27.7%
Race ratioBlack or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 12.7% White, 65.5% American Indian and Alaska Native, 0.2%Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between transition program manager and service delivery manager duties and responsibilities

Transition program manager example responsibilities.

  • Manage PMO ensuring programs/ projects delivery on time and within the budget managing risks and issues.
  • Define the project governance and establish processes to manage program spend, changes & escalations.
  • Manage transition of support responsibilities involving SQL script tools to remote location.
  • Define the governance, PMO charter, tools and processes.
  • Restructure processes and procedures to follow ITIL V3 standards.
  • Assume responsibility for implementation of ITIL processes across sustain teams.
  • Show more

Service delivery manager example responsibilities.

  • Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
  • Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
  • Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
  • Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
  • Manage and execute ERP implementation and optimization work.
  • Manage virtualization of two data centers and 72 disparate satellite locations.
  • Show more

Transition program manager vs service delivery manager skills

Common transition program manager skills
  • Social Work, 16%
  • Management Services, 11%
  • Risk Management, 9%
  • Mental Health, 7%
  • Governance, 6%
  • PMO, 6%
Common service delivery manager skills
  • Service Delivery, 16%
  • Project Management, 7%
  • Cloud, 6%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Client Facing, 4%

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