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The differences between transportation services representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a customer service representative. Additionally, a transportation services representative has an average salary of $32,595, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Transportation Services Representative | Customer Service Representative | |
| Yearly salary | $32,595 | $32,260 |
| Hourly rate | $15.67 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,624 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Transportation services representatives and customer service representatives have different pay scales, as shown below.
| Transportation Services Representative | Customer Service Representative | |
| Average salary | $32,595 | $32,260 |
| Salary range | Between $25,000 And $41,000 | Between $25,000 And $41,000 |
| Highest paying City | Washington, DC | Des Moines, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Medical University of South Carolina | Oracle |
| Best paying industry | Transportation | Insurance |
There are a few differences between a transportation services representative and a customer service representative in terms of educational background:
| Transportation Services Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation services representatives' and customer service representatives' demographics:
| Transportation Services Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 54.6% Female, 45.4% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |