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The differences between transportation services representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transportation services representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $32,595 average annual salary of a transportation services representative.
The top three skills for a transportation services representative include patients, patient care and logistics. The most important skills for a service representative are customer service, client service, and patients.
| Transportation Services Representative | Service Representative | |
| Yearly salary | $32,595 | $33,692 |
| Hourly rate | $15.67 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,624 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The Transportation Services Representative plays a key role in any transportation company. He/She generally represents the company in different capacities. For one thing, he/she assists customers by explaining all policies and procedures both verbally and in writing as per requests. For another, as a Transport Services Rep, you will be required to perform a series of administrative duties like keeping inventory of supplies and forms, preparing daily and monthly reports, and sorting out discrepancies between transactions and monies received.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Transportation services representatives and service representatives have different pay scales, as shown below.
| Transportation Services Representative | Service Representative | |
| Average salary | $32,595 | $33,692 |
| Salary range | Between $25,000 And $41,000 | Between $24,000 And $45,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Medical University of South Carolina | Northern Trust |
| Best paying industry | Transportation | Government |
There are a few differences between a transportation services representative and a service representative in terms of educational background:
| Transportation Services Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transportation services representatives' and service representatives' demographics:
| Transportation Services Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 54.6% Female, 45.4% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 5.3% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |