Utilization coordinator vs appointment coordinator

The differences between utilization coordinators and appointment coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a utilization coordinator, becoming an appointment coordinator takes usually requires 1-2 years. Additionally, a utilization coordinator has an average salary of $47,791, which is higher than the $31,144 average annual salary of an appointment coordinator.

The top three skills for a utilization coordinator include patients, utilization management and patient care. The most important skills for an appointment coordinator are patients, customer service, and repair orders.

Utilization coordinator vs appointment coordinator overview

	Utilization Coordinator	Appointment Coordinator
Yearly salary	$47,791	$31,144
Hourly rate	$22.98	$14.97
Growth rate	6%	-8%
Number of jobs	27,605	72,134
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 32%
Average age	47	49
Years of experience	6	2

What does a utilization coordinator do?

Utilization coordinators are healthcare professionals who coordinate the effective use of health care services as well as review the medical care of inpatient hospitalizations. These coordinators are required to provide scheduling conflict information to their supervisors to alleviate any potential issues with the schedules of physicians that would interrupt patient care. They must provide information education to nursing and medical staff about the issues of utilization. Utilization coordinators must also perform clerical duties and utilize customized data entry programs to assist the claims department with data entry of claims.

What does an appointment coordinator do?

Appointment coordinators are professionals who are responsible for coordinating and initiating business appointments between external associates and the organization's top management. These coordinators are required to schedule all appointments for their customer service representatives and directing them to maintain a positive attitude and customer service to their clients. They must supervise the service department by implement employee procedures and answering most of their incoming phone calls. Appointment coordinators must also perform administrative duties such as faxing, filing records, and data entry.

Utilization coordinator vs appointment coordinator salary

Utilization coordinators and appointment coordinators have different pay scales, as shown below.

	Utilization Coordinator	Appointment Coordinator
Average salary	$47,791	$31,144
Salary range	Between $35,000 And $63,000	Between $25,000 And $37,000
Highest paying City	Everett, WA	-
Highest paying state	Massachusetts	-
Best paying company	Loudoun Water	-
Best paying industry	Construction	-

Differences between utilization coordinator and appointment coordinator education

There are a few differences between a utilization coordinator and an appointment coordinator in terms of educational background:

	Utilization Coordinator	Appointment Coordinator
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 32%
Most common major	Nursing	Business
Most common college	-	-

Utilization coordinator vs appointment coordinator demographics

Here are the differences between utilization coordinators' and appointment coordinators' demographics:

	Utilization Coordinator	Appointment Coordinator
Average age	47	49
Gender ratio	Male, 32.2% Female, 67.8%	Male, 14.9% Female, 85.1%
Race ratio	Black or African American, 9.1% Unknown, 4.7% Hispanic or Latino, 19.3% Asian, 5.3% White, 61.0% American Indian and Alaska Native, 0.6%	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	8%	9%

Differences between utilization coordinator and appointment coordinator duties and responsibilities

Utilization coordinator example responsibilities.

Manage and coordinate authorization of denial letters and request for appeals with all levels of services.
Manage and coordinate the workload of the release team members and are responsible for organizing and hosting all production release windows.
Perform accurate verification of eligibility and benefits as well as advanced application of CPT, ICD-9 and ICD-10 codes.
Assign accurate ICD-9 and CPT codes to request services for referral and authorization processing.
Claim adjudication for assign HMO members.
Provide orientation to pre-certification process for HMO, PPO, and POS members.

Appointment coordinator example responsibilities.

Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Schedule re-check appointment and MRI appointments.
Make sure all HIPAA laws are adhere to.
Schedule new patient, re-check and MRI counseling appointments.
Access EMR to respond to clinic/patient request for medical information.
Maintain confidentiality of all patient information per HIPAA guidelines.

Utilization coordinator vs appointment coordinator skills

Common utilization coordinator skills

Patients, 17%
Utilization Management, 11%
Patient Care, 8%
Medical Terminology, 6%
Data Entry, 5%
Utilization Review, 5%

Common appointment coordinator skills

Patients, 27%
Customer Service, 15%
Repair Orders, 9%
Data Entry, 6%
Service Calls, 6%
Phone Calls, 5%

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Utilization Coordinator
Utilization Coordinator vs Appointment Coordinator

Updated January 8, 2025

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