Visitor services representative vs call center representative

The differences between visitor services representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a call center representative. Additionally, a call center representative has an average salary of $31,549, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a call center representative are strong customer service, customer service, and patients.

Visitor services representative vs call center representative overview

	Visitor Services Representative	Call Center Representative
Yearly salary	$30,529	$31,549
Hourly rate	$14.68	$15.17
Growth rate	-4%	-4%
Number of jobs	150,255	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 69%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Visitor services representative vs call center representative salary

Visitor services representatives and call center representatives have different pay scales, as shown below.

	Visitor Services Representative	Call Center Representative
Average salary	$30,529	$31,549
Salary range	Between $24,000 And $37,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between visitor services representative and call center representative education

There are a few differences between a visitor services representative and a call center representative in terms of educational background:

	Visitor Services Representative	Call Center Representative
Most common degree	Bachelor's Degree, 69%	High School Diploma, 37%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs call center representative demographics

Here are the differences between visitor services representatives' and call center representatives' demographics:

	Visitor Services Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and call center representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Visitor services representative vs call center representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Call Center Representative

Updated January 8, 2025

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