Visitor services representative vs contact representative

The differences between visitor services representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Visitor services representative vs contact representative overview

	Visitor Services Representative	Contact Representative
Yearly salary	$30,529	$33,776
Hourly rate	$14.68	$16.24
Growth rate	-4%	-4%
Number of jobs	150,255	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a contact representative do?

As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.

Visitor services representative vs contact representative salary

Visitor services representatives and contact representatives have different pay scales, as shown below.

	Visitor Services Representative	Contact Representative
Average salary	$30,529	$33,776
Salary range	Between $24,000 And $37,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between visitor services representative and contact representative education

There are a few differences between a visitor services representative and a contact representative in terms of educational background:

	Visitor Services Representative	Contact Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 50%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs contact representative demographics

Here are the differences between visitor services representatives' and contact representatives' demographics:

	Visitor Services Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and contact representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Visitor services representative vs contact representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Contact Representative

Updated January 8, 2025

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