Visitor services representative vs customer care representative

The differences between visitor services representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Visitor services representative vs customer care representative overview

	Visitor Services Representative	Customer Care Representative
Yearly salary	$30,529	$32,912
Hourly rate	$14.68	$15.82
Growth rate	-4%	-4%
Number of jobs	150,255	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Visitor services representative vs customer care representative salary

Visitor services representatives and customer care representatives have different pay scales, as shown below.

	Visitor Services Representative	Customer Care Representative
Average salary	$30,529	$32,912
Salary range	Between $24,000 And $37,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between visitor services representative and customer care representative education

There are a few differences between a visitor services representative and a customer care representative in terms of educational background:

	Visitor Services Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 37%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs customer care representative demographics

Here are the differences between visitor services representatives' and customer care representatives' demographics:

	Visitor Services Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and customer care representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Visitor services representative vs customer care representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Customer Care Representative

Updated January 8, 2025

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