Visitor services representative vs customer service representative

The differences between visitor services representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Visitor services representative vs customer service representative overview

	Visitor Services Representative	Customer Service Representative
Yearly salary	$30,529	$32,260
Hourly rate	$14.68	$15.51
Growth rate	-4%	-4%
Number of jobs	150,255	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 69%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Visitor services representative vs customer service representative salary

Visitor services representatives and customer service representatives have different pay scales, as shown below.

	Visitor Services Representative	Customer Service Representative
Average salary	$30,529	$32,260
Salary range	Between $24,000 And $37,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between visitor services representative and customer service representative education

There are a few differences between a visitor services representative and a customer service representative in terms of educational background:

	Visitor Services Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 69%	High School Diploma, 33%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs customer service representative demographics

Here are the differences between visitor services representatives' and customer service representatives' demographics:

	Visitor Services Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and customer service representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Visitor services representative vs customer service representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

Visitor Services Representative vs. similar jobs

Visitor Services Representative related careers

Visitor Services Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Visitor Services Representative
Visitor Services Representative vs Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs