Visitor services representative vs member service representative

The differences between visitor services representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services representative and a member service representative. Additionally, a member service representative has an average salary of $31,395, which is higher than the $30,529 average annual salary of a visitor services representative.

The top three skills for a visitor services representative include visitor services, customer service and phone calls. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Visitor services representative vs member service representative overview

	Visitor Services Representative	Member Service Representative
Yearly salary	$30,529	$31,395
Hourly rate	$14.68	$15.09
Growth rate	-4%	-4%
Number of jobs	150,255	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a visitor services representative do?

A visitor services representative is usually the first contact for visitors in entertainment centers, including museums and tourist centers, and they have an important role to play in ensuring visitors have a great experience. In this role, they should be comfortable working in a fast-paced environment. They perform a range of duties, like selling or validating tickets to visitors, providing quality customer service delivery over the phone and in person, and welcoming patrons or tours that come to visit the museum.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Visitor services representative vs member service representative salary

Visitor services representatives and member service representatives have different pay scales, as shown below.

	Visitor Services Representative	Member Service Representative
Average salary	$30,529	$31,395
Salary range	Between $24,000 And $37,000	Between $21,000 And $45,000
Highest paying City	-	Alameda, CA
Highest paying state	-	Hawaii
Best paying company	-	Tinker Federal Credit Union
Best paying industry	-	Insurance

Differences between visitor services representative and member service representative education

There are a few differences between a visitor services representative and a member service representative in terms of educational background:

	Visitor Services Representative	Member Service Representative
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 44%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services representative vs member service representative demographics

Here are the differences between visitor services representatives' and member service representatives' demographics:

	Visitor Services Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.6% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services representative and member service representative duties and responsibilities

Visitor services representative example responsibilities.

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.
Verify medicaid waive eligibility for non-emergency transportation.
Process payments using the accounting software QuickBooks.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Visitor services representative vs member service representative skills

Common visitor services representative skills

Visitor Services, 29%
Customer Service, 16%
Phone Calls, 10%
Membership Sales, 9%
Museum Visitors, 4%
Front Desk, 4%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Visitor Services Representative
Visitor Services Representative vs Member Service Representative

Updated January 8, 2025

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