Water superintendent vs customer service manager

Differences between water superintendent and customer service manager duties and responsibilities

Water superintendent example responsibilities.

• Create and manage comprehensive database of groundwater production assets.
• Review, consult and work with reclamation district representatives or their contractors when performing field geotechnical studies and/or geophysical measurements.
• Prepare, maintain, and submit required reports to upper management and military personnel.

Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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