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Workforce manager vs area manager

The differences between workforce managers and area managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and an area manager. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $73,472 average annual salary of an area manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for an area manager are customer service, safety standards, and logistics.

Workforce manager vs area manager overview

Workforce ManagerArea Manager
Yearly salary$83,983$73,472
Hourly rate$40.38$35.32
Growth rate6%6%
Number of jobs172,594341,983
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 63%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does an area manager do?

An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals. Moreover, an Area Manager must communicate and coordinate with fellow managers and hire employees that would be a vital member of the company.

Workforce manager vs area manager salary

Workforce managers and area managers have different pay scales, as shown below.

Workforce ManagerArea Manager
Average salary$83,983$73,472
Salary rangeBetween $54,000 And $129,000Between $50,000 And $107,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Clifford Chance
Best paying industry-Technology

Differences between workforce manager and area manager education

There are a few differences between a workforce manager and an area manager in terms of educational background:

Workforce ManagerArea Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 63%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs area manager demographics

Here are the differences between workforce managers' and area managers' demographics:

Workforce ManagerArea Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 69.1% Female, 30.9%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and area manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Area manager example responsibilities.

  • Manage the recruitment, hiring, training and development of all depot distribution staff.
  • Used creativity and persistence to create new sales leads and run all provide leads.
  • Mark by achieving district s top shrink and performance (e.g., CPR) rates.
  • Manage Sortation area operations and escalate customer order fulfillment issues.
  • Manage operations in accordance with all regulatory (HSE) requirements and company procedures/guiding principles.
  • Implement and manage contracts for Medicaid while maintaining excellent relationships with key local agency executives.
  • Show more

Workforce manager vs area manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common area manager skills
  • Customer Service, 18%
  • Safety Standards, 10%
  • Logistics, 8%
  • Excellent Interpersonal, 5%
  • Business Plan, 4%
  • Continuous Improvement, 4%

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