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Workforce manager vs controls manager

The differences between workforce managers and controls managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a controls manager. Additionally, a controls manager has an average salary of $100,698, which is higher than the $83,983 average annual salary of a workforce manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a controls manager are risk management, customer service, and oversight.

Workforce manager vs controls manager overview

Workforce ManagerControls Manager
Yearly salary$83,983$100,698
Hourly rate$40.38$48.41
Growth rate6%6%
Number of jobs172,594293,881
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 63%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a controls manager do?

The duties of a control manager depend on one's line of work or industry of employment. Typically, their responsibilities revolve around operating machines and equipment, devising strategies to optimize services, monitoring the progress of departments for smooth workflow operations, coordinating with the staff to determine daily goals, and conducting regular maintenance on machines to ensure productivity. A controls manager may also produce progress reports, answer inquiries, install and repair equipment, and address issues and problems, resolving them promptly to ensure a safe and efficient work environment for everyone.

Workforce manager vs controls manager salary

Workforce managers and controls managers have different pay scales, as shown below.

Workforce ManagerControls Manager
Average salary$83,983$100,698
Salary rangeBetween $54,000 And $129,000Between $71,000 And $141,000
Highest paying City-San Francisco, CA
Highest paying state-Rhode Island
Best paying company-The Citadel
Best paying industry-Finance

Differences between workforce manager and controls manager education

There are a few differences between a workforce manager and a controls manager in terms of educational background:

Workforce ManagerControls Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 63%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs controls manager demographics

Here are the differences between workforce managers' and controls managers' demographics:

Workforce ManagerControls Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 69.0% Female, 31.0%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and controls manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Controls manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Implement ERP business systems, with emphasis on assisting with manufacturing system.
  • Identify HIPPA relate data in ERP system and help build security roles for limit and appropriate access.
  • Certify and disburse payroll, travel and relocation cash disbursement transactions.
  • Aid in the implementation and testing for compliance with Sarbanes-Oxley certification.
  • Handle general ledger, tax and financial responsibilities in addition to managerial oversight.
  • Show more

Workforce manager vs controls manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common controls manager skills
  • Risk Management, 8%
  • Customer Service, 7%
  • Oversight, 6%
  • Project Management, 6%
  • Risk Assessments, 5%
  • Internal Controls, 4%

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