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Workforce manager vs group manager

The differences between workforce managers and group managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a group manager. Additionally, a group manager has an average salary of $118,324, which is higher than the $83,983 average annual salary of a workforce manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a group manager are client facing, project management, and customer service.

Workforce manager vs group manager overview

Workforce ManagerGroup Manager
Yearly salary$83,983$118,324
Hourly rate$40.38$56.89
Growth rate6%6%
Number of jobs172,594263,616
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 71%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a group manager do?

Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

Workforce manager vs group manager salary

Workforce managers and group managers have different pay scales, as shown below.

Workforce ManagerGroup Manager
Average salary$83,983$118,324
Salary rangeBetween $54,000 And $129,000Between $78,000 And $178,000
Highest paying City-Washington, DC
Highest paying state-New York
Best paying company-Google
Best paying industry-Finance

Differences between workforce manager and group manager education

There are a few differences between a workforce manager and a group manager in terms of educational background:

Workforce ManagerGroup Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 71%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs group manager demographics

Here are the differences between workforce managers' and group managers' demographics:

Workforce ManagerGroup Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 67.9% Female, 32.1%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and group manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Group manager example responsibilities.

  • Manage SEO / paid media campaigns.
  • Manage the largest business intelligence portfolio, merchandising and pharmacy.
  • Establish PMO to manage significant interdependent assets align with strategic initiatives to ensure smooth interoperability and coordination.
  • Manage inter-relationships between diverse work groups in the brewing, packaging and distribution departments relating to internal logistics and production scheduling.
  • Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
  • Maintain continuous alignment of architecture scope with strategic business objectives and drive modifications to enhance effectiveness toward end result.
  • Show more

Workforce manager vs group manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common group manager skills
  • Client Facing, 13%
  • Project Management, 7%
  • Customer Service, 6%
  • Client Relationships, 6%
  • Process Improvement, 5%
  • Continuous Improvement, 5%

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