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Workforce manager vs lead manager

The differences between workforce managers and lead managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a lead manager. Additionally, a lead manager has an average salary of $101,883, which is higher than the $83,983 average annual salary of a workforce manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a lead manager are safety procedures, sales floor, and gross margin.

Workforce manager vs lead manager overview

Workforce ManagerLead Manager
Yearly salary$83,983$101,883
Hourly rate$40.38$48.98
Growth rate6%6%
Number of jobs172,594385,395
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 52%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a lead manager do?

A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.

Workforce manager vs lead manager salary

Workforce managers and lead managers have different pay scales, as shown below.

Workforce ManagerLead Manager
Average salary$83,983$101,883
Salary rangeBetween $54,000 And $129,000Between $73,000 And $140,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Trulia
Best paying industry-Retail

Differences between workforce manager and lead manager education

There are a few differences between a workforce manager and a lead manager in terms of educational background:

Workforce ManagerLead Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs lead manager demographics

Here are the differences between workforce managers' and lead managers' demographics:

Workforce ManagerLead Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 54.2% Female, 45.8%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and lead manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Lead manager example responsibilities.

  • Lead a team of in home geek squad agents that have the highest productivity in the company.
  • Define processes and procedures for manual and automate testing and implement tools to achieve the overall QA objectives.
  • Manage social media networks for increase public visibility through Facebook.
  • Manage employee payroll activities and effectively evaluate employee performance for promotion opportunities.
  • Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
  • Require to be certify in CPR, a and first aid.
  • Show more

Workforce manager vs lead manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common lead manager skills
  • Safety Procedures, 15%
  • Sales Floor, 12%
  • Gross Margin, 12%
  • PET, 9%
  • Performance Evaluations, 8%
  • Product Knowledge, 7%

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