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Workforce manager vs line manager

The differences between workforce managers and line managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a line manager. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $56,406 average annual salary of a line manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a line manager are client facing, continuous improvement, and service line.

Workforce manager vs line manager overview

Workforce ManagerLine Manager
Yearly salary$83,983$56,406
Hourly rate$40.38$27.12
Growth rate6%6%
Number of jobs172,594369,491
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 56%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a line manager do?

As line managers, they oversee other employees and the business operations while reporting to a higher manager. They play a significant role in the operation of the business from supervising and managing workers daily and acting as a link to upper management and employees. It is part of their responsibility to recruit and hire talent to fill team positions, provide training and learning to new hires, and ensuring that the employees are doing their jobs effectively and efficiently.

Workforce manager vs line manager salary

Workforce managers and line managers have different pay scales, as shown below.

Workforce ManagerLine Manager
Average salary$83,983$56,406
Salary rangeBetween $54,000 And $129,000Between $27,000 And $116,000
Highest paying City-New Brunswick, NJ
Highest paying state-New Jersey
Best paying company-Microsoft
Best paying industry--

Differences between workforce manager and line manager education

There are a few differences between a workforce manager and a line manager in terms of educational background:

Workforce ManagerLine Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs line manager demographics

Here are the differences between workforce managers' and line managers' demographics:

Workforce ManagerLine Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 64.7% Female, 35.3%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and line manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Line manager example responsibilities.

  • Lead the team in successfully meeting FDA and GMP requirements.
  • Manage project developing integration and process flows for fab expansion doubling the area and moving to a larger wafer.
  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Define and enforce GMP's to subordinates.
  • Train in FDA standards for food industry.
  • Establish and measure KPI's ensuring all departments maintain the highest levels of performance.
  • Show more

Workforce manager vs line manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common line manager skills
  • Client Facing, 11%
  • Continuous Improvement, 7%
  • Service Line, 6%
  • Customer Satisfaction, 6%
  • Direct Reports, 5%
  • Process Improvement, 4%

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