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Workforce manager vs manager

The differences between workforce managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a manager. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $58,651 average annual salary of a manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a manager are customer service, payroll, and food safety.

Workforce manager vs manager overview

Workforce ManagerManager
Yearly salary$83,983$58,651
Hourly rate$40.38$28.20
Growth rate6%6%
Number of jobs172,5941,236,194
Job satisfaction-4.57
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 49%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a manager do?

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Workforce manager vs manager salary

Workforce managers and managers have different pay scales, as shown below.

Workforce ManagerManager
Average salary$83,983$58,651
Salary rangeBetween $54,000 And $129,000Between $37,000 And $92,000
Highest paying City--
Highest paying state-New Jersey
Best paying company--
Best paying industry-Finance

Differences between workforce manager and manager education

There are a few differences between a workforce manager and a manager in terms of educational background:

Workforce ManagerManager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs manager demographics

Here are the differences between workforce managers' and managers' demographics:

Workforce ManagerManager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 51.0% Female, 49.0%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Manager example responsibilities.

  • Manage both BOH and FOH operations exceeding company specifications.
  • Manage logistics and security for high net worth individuals and corporations.
  • Manage budgets and payroll records, review financial transactions to assure expenditures are authorize and budget.
  • Guide and manage the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Customer-Orient with experience with POS systems, food preparation and safety regulations.
  • Show more

Workforce manager vs manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common manager skills
  • Customer Service, 19%
  • Payroll, 9%
  • Food Safety, 8%
  • Financial Statements, 4%
  • Management, 4%
  • PowerPoint, 4%

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