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Workforce manager vs night manager

The differences between workforce managers and night managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a night manager. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $41,998 average annual salary of a night manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a night manager are cash handling, customer service, and safety procedures.

Workforce manager vs night manager overview

Workforce ManagerNight Manager
Yearly salary$83,983$41,998
Hourly rate$40.38$20.19
Growth rate6%6%
Number of jobs172,594384,150
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 38%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a night manager do?

A night manager is an individual employee who is responsible for all hotel operations during the night. Night managers must assist the front office manager in all areas of the department, including managing front desk staff, payroll, and enforcing financial control. They collaborate and train associates to respond to customers' queries and complaints positively. They must also maintain a professional and high-quality service-oriented environment. Night managers must possess a bachelor's degree in hotel management or related field.

Workforce manager vs night manager salary

Workforce managers and night managers have different pay scales, as shown below.

Workforce ManagerNight Manager
Average salary$83,983$41,998
Salary rangeBetween $54,000 And $129,000Between $29,000 And $59,000
Highest paying City-Mount Laurel, NJ
Highest paying state-New Jersey
Best paying company-Beth Israel Deaconess Medical Center
Best paying industry-Professional

Differences between workforce manager and night manager education

There are a few differences between a workforce manager and a night manager in terms of educational background:

Workforce ManagerNight Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs night manager demographics

Here are the differences between workforce managers' and night managers' demographics:

Workforce ManagerNight Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 58.6% Female, 41.4%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and night manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Night manager example responsibilities.

  • Master point of sale (POS) computer system for placing orders quickly and accurately.
  • Count the drawer, greet and seat guests, check orders on POS system, provide customer service.
  • Assist in all aspects of the business - leadership, inventory control, merchandising, cleanliness and vendor relations.
  • Operate power jacks and Hi/low lifts to stack and move pallets in the back room area of the store.
  • Demonstrate proficiency in leadership and adaptation to various working conditions and emergency situations.
  • Perform customer service at front desk, telephone operator, reservations agent and transportation coordinator tasks.
  • Show more

Workforce manager vs night manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common night manager skills
  • Cash Handling, 21%
  • Customer Service, 18%
  • Safety Procedures, 8%
  • Front Desk, 6%
  • Payroll, 5%
  • Food Preparation, 4%

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