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Workforce manager vs performance manager

The differences between workforce managers and performance managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a performance manager. Additionally, a performance manager has an average salary of $103,521, which is higher than the $83,983 average annual salary of a workforce manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a performance manager are performance management, project management, and customer service.

Workforce manager vs performance manager overview

Workforce ManagerPerformance Manager
Yearly salary$83,983$103,521
Hourly rate$40.38$49.77
Growth rate6%6%
Number of jobs172,594314,923
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 66%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a performance manager do?

As the name entails, performance managers are responsible for maintaining and improving employee performance based on organizational objectives. Their job may vary depending on the industry they work in, but common duties include collecting and analyzing performance data, developing effective systems for information collection, and performing statistical performance analysis. Additional duties of a performance manager may include organizing and conducting training and development on best practices and resolving workplace barriers to performance.

Workforce manager vs performance manager salary

Workforce managers and performance managers have different pay scales, as shown below.

Workforce ManagerPerformance Manager
Average salary$83,983$103,521
Salary rangeBetween $54,000 And $129,000Between $78,000 And $137,000
Highest paying City-Washington, DC
Highest paying state-New Jersey
Best paying company-Meta
Best paying industry-Professional

Differences between workforce manager and performance manager education

There are a few differences between a workforce manager and a performance manager in terms of educational background:

Workforce ManagerPerformance Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 66%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs performance manager demographics

Here are the differences between workforce managers' and performance managers' demographics:

Workforce ManagerPerformance Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 61.6% Female, 38.4%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and performance manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Performance manager example responsibilities.

  • Manage a staff of 40 FTE exempt and non-exempt employees.
  • Manage the QA process to ensure all forecasting and billing goals are meet.
  • Manage position management project which assign job codes and create hierarchy in HRIS.
  • Manage in-house ShoreTel VLAN network and install and configure IP phones for new employees.
  • Manage the assessment and subsequent modifications to the end-to-end PMO processes for maintenance projects.
  • Initiate and manage the development of a randomize UVM environment for verification of this IP.
  • Show more

Workforce manager vs performance manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common performance manager skills
  • Performance Management, 9%
  • Project Management, 9%
  • Customer Service, 8%
  • Process Improvement, 6%
  • Performance Improvement, 6%
  • Continuous Improvement, 5%

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