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Workforce manager vs workforce management analyst

The differences between workforce managers and workforce management analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a workforce manager, becoming a workforce management analyst takes usually requires 2-4 years. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a workforce management analyst are call volume, powerpoint, and schedule adherence.

Workforce manager vs workforce management analyst overview

Workforce ManagerWorkforce Management Analyst
Yearly salary$83,983$64,447
Hourly rate$40.38$30.98
Growth rate6%11%
Number of jobs172,594127,151
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 57%
Average age4444
Years of experience64

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

Workforce manager vs workforce management analyst salary

Workforce managers and workforce management analysts have different pay scales, as shown below.

Workforce ManagerWorkforce Management Analyst
Average salary$83,983$64,447
Salary rangeBetween $54,000 And $129,000Between $43,000 And $95,000
Highest paying City-Albany, NY
Highest paying state-New York
Best paying company-Meta
Best paying industry-Finance

Differences between workforce manager and workforce management analyst education

There are a few differences between a workforce manager and a workforce management analyst in terms of educational background:

Workforce ManagerWorkforce Management Analyst
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 57%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaNorthwestern University

Workforce manager vs workforce management analyst demographics

Here are the differences between workforce managers' and workforce management analysts' demographics:

Workforce ManagerWorkforce Management Analyst
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 54.2% Female, 45.8%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%
LGBT Percentage10%12%

Differences between workforce manager and workforce management analyst duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Workforce management analyst example responsibilities.

  • Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
  • Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
  • Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
  • Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
  • Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
  • Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
  • Show more

Workforce manager vs workforce management analyst skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common workforce management analyst skills
  • Call Volume, 9%
  • PowerPoint, 7%
  • Schedule Adherence, 5%
  • Data Analysis, 5%
  • Strong Analytical, 5%
  • SQL, 4%

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