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Workforce manager vs zone manager

The differences between workforce managers and zone managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workforce manager and a zone manager. Additionally, a workforce manager has an average salary of $83,983, which is higher than the $50,974 average annual salary of a zone manager.

The top three skills for a workforce manager include HR, powerpoint and process improvement. The most important skills for a zone manager are work ethic, loss prevention, and inventory control.

Workforce manager vs zone manager overview

Workforce ManagerZone Manager
Yearly salary$83,983$50,974
Hourly rate$40.38$24.51
Growth rate6%6%
Number of jobs172,594298,152
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 55%
Average age4444
Years of experience66

What does a workforce manager do?

A workforce manager is responsible for monitoring and evaluating the productivity and efficiency of the operations staff and assessing if the team complies with the regulatory policies and standard procedures. Workforce managers also strategize techniques to provide the highest quality services for the clients and customers by increasing productivity level and operational solutions. They identify business opportunities by analyzing workforce theories that would generate more revenue resources and attract potential clients according to their needs and requirements.

What does a zone manager do?

The duties of a zone manager depend on their line of work or industry of employment. In general, they are in charge of overseeing the service and product distribution operations of a company. They typically coordinate with regional managers, establish guidelines and product roadmaps, gather and analyze data from their area of assignment, perform research and analysis, conduct sales assessments, and implement solutions to optimize operations. Moreover, a zone manager must lead and encourage staff to reach goals, all while enforcing the company's policies and regulations.

Workforce manager vs zone manager salary

Workforce managers and zone managers have different pay scales, as shown below.

Workforce ManagerZone Manager
Average salary$83,983$50,974
Salary rangeBetween $54,000 And $129,000Between $34,000 And $75,000
Highest paying City-Boston, MA
Highest paying state-Rhode Island
Best paying company-Ford Motor
Best paying industry-Automotive

Differences between workforce manager and zone manager education

There are a few differences between a workforce manager and a zone manager in terms of educational background:

Workforce ManagerZone Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 55%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Workforce manager vs zone manager demographics

Here are the differences between workforce managers' and zone managers' demographics:

Workforce ManagerZone Manager
Average age4444
Gender ratioMale, 60.2% Female, 39.8%Male, 68.9% Female, 31.1%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between workforce manager and zone manager duties and responsibilities

Workforce manager example responsibilities.

  • Manage ACD / AOD predictive dialer while analyzing calls flow and call table performance.
  • Manage high level HVAC, mechanical, and project management services with extremely tight deadlines with minimal impact to branch operations.
  • Manage vehicle export sales administration; financial analysis, system support, logistics requirements and operational support for all export destinations.
  • Experience with blend (ACD, AOD and IVR) call centers.
  • Measure and analyze KPIs for customer services efficiency and customer satisfaction.
  • Perform routine testing of IVR and call flow.
  • Show more

Zone manager example responsibilities.

  • Level one the managed distribution side that provides DSD to independent pet stores and veterinary clinics.
  • Market growth accomplish by executing fundamental basics in store and leveraging the strength of the DSD model.
  • Establish productive working relationships with state and federal regulatory agencies, reorganize and improve operation, and achieve OSHA compliance.
  • Spearhead of new training program after recognizing inadequate materials on POS systems.
  • Supervise apparel area including jewelry and shoe departments in preparation to becoming an assistant manager.
  • Used company policies and procedures, as well as incorporating creativity to merchandise apparel departments.
  • Show more

Workforce manager vs zone manager skills

Common workforce manager skills
  • HR, 21%
  • PowerPoint, 8%
  • Process Improvement, 5%
  • Payroll, 5%
  • Performance Management, 4%
  • Employee Engagement, 4%
Common zone manager skills
  • Work Ethic, 18%
  • Loss Prevention, 12%
  • Inventory Control, 8%
  • Merchandise Displays, 7%
  • Sales Floor, 5%
  • Customer Complaints, 4%

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