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The differences between yardmaster/customer service crew dispatchings and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a yardmaster/customer service/crew dispatching, becoming an associate customer service representative takes usually requires 6-12 months. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a yardmaster/customer service/crew dispatching include data entry, customer service and customer complaints. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Yardmaster/Customer Service/Crew Dispatching | Associate Customer Service Representative | |
| Yearly salary | $31,397 | $35,215 |
| Hourly rate | $15.09 | $16.93 |
| Growth rate | -8% | -4% |
| Number of jobs | 157,794 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 35% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Yardmaster/customer service crew dispatchings and associate customer service representatives have different pay scales, as shown below.
| Yardmaster/Customer Service/Crew Dispatching | Associate Customer Service Representative | |
| Average salary | $31,397 | $35,215 |
| Salary range | Between $25,000 And $38,000 | Between $26,000 And $46,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a yardmaster/customer service/crew dispatching and an associate customer service representative in terms of educational background:
| Yardmaster/Customer Service/Crew Dispatching | Associate Customer Service Representative | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between yardmaster/customer service crew dispatchings' and associate customer service representatives' demographics:
| Yardmaster/Customer Service/Crew Dispatching | Associate Customer Service Representative | |
| Average age | 43 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |