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The differences between yardmaster/customer service crew dispatchings and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a yardmaster/customer service/crew dispatching, becoming a customer service advisor takes usually requires 6-12 months. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a yardmaster/customer service/crew dispatching include data entry, customer service and customer complaints. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Advisor | |
| Yearly salary | $31,397 | $32,029 |
| Hourly rate | $15.09 | $15.40 |
| Growth rate | -8% | -4% |
| Number of jobs | 157,794 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 33% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Yardmaster/customer service crew dispatchings and customer service advisors have different pay scales, as shown below.
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Advisor | |
| Average salary | $31,397 | $32,029 |
| Salary range | Between $25,000 And $38,000 | Between $26,000 And $39,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Alaska |
| Best paying company | - | Teledyne Technologies Incorporated |
| Best paying industry | - | Insurance |
There are a few differences between a yardmaster/customer service/crew dispatching and a customer service advisor in terms of educational background:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Advisor | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between yardmaster/customer service crew dispatchings' and customer service advisors' demographics:
| Yardmaster/Customer Service/Crew Dispatching | Customer Service Advisor | |
| Average age | 43 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |