Yardmaster/customer service/crew dispatching vs customer service executive

Differences between yardmaster/customer service/crew dispatching and customer service executive duties and responsibilities

Yardmaster/customer service/crew dispatching example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
• Enter tender and movement numbers in AS400.
• Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
• Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
• Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
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Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
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