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The differences between yardmaster/customer service crew dispatchings and dispatcher supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a yardmaster/customer service/crew dispatching and a dispatcher supervisor. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.
The top three skills for a yardmaster/customer service/crew dispatching include data entry, customer service and customer complaints. The most important skills for a dispatcher supervisor are DOT, payroll, and non-emergency calls.
| Yardmaster/Customer Service/Crew Dispatching | Dispatcher Supervisor | |
| Yearly salary | $31,397 | $41,106 |
| Hourly rate | $15.09 | $19.76 |
| Growth rate | -8% | - |
| Number of jobs | 157,794 | 6,334 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 36% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.
Yardmaster/customer service crew dispatchings and dispatcher supervisors have different pay scales, as shown below.
| Yardmaster/Customer Service/Crew Dispatching | Dispatcher Supervisor | |
| Average salary | $31,397 | $41,106 |
| Salary range | Between $25,000 And $38,000 | Between $27,000 And $61,000 |
| Highest paying City | - | Wall, NJ |
| Highest paying state | - | Connecticut |
| Best paying company | - | National Grid plc |
| Best paying industry | - | Retail |
There are a few differences between a yardmaster/customer service/crew dispatching and a dispatcher supervisor in terms of educational background:
| Yardmaster/Customer Service/Crew Dispatching | Dispatcher Supervisor | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 36% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between yardmaster/customer service crew dispatchings' and dispatcher supervisors' demographics:
| Yardmaster/Customer Service/Crew Dispatching | Dispatcher Supervisor | |
| Average age | 43 | 43 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 57.4% Female, 42.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |