Yardmaster/customer service/crew dispatching vs lead dispatch

Differences between yardmaster/customer service/crew dispatching and lead dispatch duties and responsibilities

Yardmaster/customer service/crew dispatching example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
• Enter tender and movement numbers in AS400.
• Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
• Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
• Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.
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Lead dispatch example responsibilities.

• Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
• Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
• Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
• Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
• Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.