Account delivery manager vs information technology director

Differences between account delivery manager and information technology director duties and responsibilities

Account delivery manager example responsibilities.

• Create reporting model and processes and manage team performance toward achieving SLA.
• Deliver account planning and manage end-to-end support delivery for large healthcare account.
• Manage product deployments, data migration and transformation, infrastructure (network connectivity, storage requirements, processing requirements).
• Train others on the ITIL processes.
• Implement Healthvalut for a mid-size specialty healthcare client.
• Deliver increasing SLA results month over month setting account records for meeting contractual goals.
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Information technology director example responsibilities.

• Lead the implementation of the ServiceNow ITSM solution.
• Work with customers and internal management to create and manage acceptable SLA standards and measurements.
• Manage the migration of email system for 400 plus users from Novell GroupWise to Google Gmail.
• Manage the QA department and oversee the support of all storage for the company and its outsource customers.
• Perform resource planning for a portfolio of projects via prioritizing the demand queue and successfully managing business relationships.
• Lead the prototyping of a Microsoft SharePoint implementation that customize the look & feel to support the organizational requirements.
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