Account delivery manager vs service delivery manager

Differences between account delivery manager and service delivery manager duties and responsibilities

Account delivery manager example responsibilities.

• Create reporting model and processes and manage team performance toward achieving SLA.
• Deliver account planning and manage end-to-end support delivery for large healthcare account.
• Manage product deployments, data migration and transformation, infrastructure (network connectivity, storage requirements, processing requirements).
• Train others on the ITIL processes.
• Implement Healthvalut for a mid-size specialty healthcare client.
• Deliver increasing SLA results month over month setting account records for meeting contractual goals.
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Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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