Account manager and customer service manager vs customer service leader

The differences between account manager and customer service managers and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an account manager and customer service manager and a customer service leader. Additionally, an account manager and customer service manager has an average salary of $34,676, which is higher than the $33,791 average annual salary of a customer service leader.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer service leader are POS, sales floor, and store management.

Account manager and customer service manager vs customer service leader overview

	Account Manager And Customer Service Manager	Customer Service Leader
Yearly salary	$34,676	$33,791
Hourly rate	$16.67	$16.25
Growth rate	-4%	-4%
Number of jobs	102,595	301,338
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 39%
Average age	47	47
Years of experience	6	6

Account manager and customer service manager vs customer service leader salary

Account manager and customer service managers and customer service leaders have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Service Leader
Average salary	$34,676	$33,791
Salary range	Between $24,000 And $49,000	Between $27,000 And $41,000
Highest paying City	-	Tacoma, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Transportation

Differences between account manager and customer service manager and customer service leader education

There are a few differences between an account manager and customer service manager and a customer service leader in terms of educational background:

	Account Manager And Customer Service Manager	Customer Service Leader
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Account manager and customer service manager vs customer service leader demographics

Here are the differences between account manager and customer service managers' and customer service leaders' demographics:

	Account Manager And Customer Service Manager	Customer Service Leader
Average age	47	47
Gender ratio	Male, 29.1% Female, 70.9%	Male, 32.9% Female, 67.1%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between account manager and customer service manager and customer service leader duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer service leader example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
Provide training to client base including operating procedural upgrades to meet ISO certification standards.

Account manager and customer service manager vs customer service leader skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer service leader skills

POS, 11%
Sales Floor, 10%
Store Management, 9%
Product Knowledge, 9%
Strong Customer Service, 7%
Customer Transactions, 6%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Service Leader

Updated January 8, 2025

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