Account manager and customer service manager vs customer service representative manager

The differences between account manager and customer service managers and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an account manager and customer service manager, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, an account manager and customer service manager has an average salary of $34,676, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for an account manager and customer service manager include account management, purchase orders and customer accounts. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Account manager and customer service manager vs customer service representative manager overview

	Account Manager And Customer Service Manager	Customer Service Representative Manager
Yearly salary	$34,676	$32,048
Hourly rate	$16.67	$15.41
Growth rate	-4%	-4%
Number of jobs	102,595	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	6	12

Account manager and customer service manager vs customer service representative manager salary

Account manager and customer service managers and customer service representative managers have different pay scales, as shown below.

	Account Manager And Customer Service Manager	Customer Service Representative Manager
Average salary	$34,676	$32,048
Salary range	Between $24,000 And $49,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between account manager and customer service manager and customer service representative manager education

There are a few differences between an account manager and customer service manager and a customer service representative manager in terms of educational background:

	Account Manager And Customer Service Manager	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Account manager and customer service manager vs customer service representative manager demographics

Here are the differences between account manager and customer service managers' and customer service representative managers' demographics:

	Account Manager And Customer Service Manager	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 29.1% Female, 70.9%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account manager and customer service manager and customer service representative manager duties and responsibilities

Account manager and customer service manager example responsibilities.

Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.
Travele to customer locations to implement ERP software and train end-users.
Create and maintain the Columbus and Charleston branch websites and Facebook pages.
Develop a working knowledge of the healthcare provider community and major influencing factors on their business environment.
Work with individual HealthInsight program staff to identify opportunities to develop and expand relationships with healthcare providers.
Assist in managing transaction logistics including quote comparison, term negotiation, facilitation and arrangement of delivery of automobiles to customers.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Account manager and customer service manager vs customer service representative manager skills

Common account manager and customer service manager skills

Account Management, 11%
Purchase Orders, 6%
Customer Accounts, 5%
Vendor Invoices, 5%
Payroll, 5%
Customer Satisfaction, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Account Manager And Customer Service Manager
Account Manager And Customer Service Manager vs Customer Service Representative Manager

Updated January 8, 2025

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