Medasource Customer Support Specialist
The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
Key Responsibilities
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
$30k-38k yearly est. 1d ago
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Billing Specialist
American Senior Communities 4.3
Account specialist job in Indianapolis, IN
American Senior Communities is now hiring a Billing Specialist
The Billing Specialist provides support to our Hospice & Palliative service lines and serves as a resource for property questions and software support. This position handles all property paperwork including admissions, adjustments, co-insurance, preparing deposits, collections and submitting Medicare, Insurance and Medicaid billing.
Requirements
Prior experience in this line of business is required & familiarity with BrightTree software helpful.
Associates Degree; Or, Bachelors Degree in Finance, Accounting or Business Administration/Management preferred.
One to three years Business Office experience in a Long-Term Care setting.
Benefits and perks include:
Medical, vision & dental insurance with Telehealth option
401(k) retirement plan options
Paid Time Off (PTO) and holiday pay
Lucrative employee referral bonus program
Paid training, skills certification & career development support
Tuition reimbursement and certification reimbursement
Continued education opportunities through tuition discounts and program partnerships
Employee assistance program & wellness support
Retail, food & entertainment discounts and so much more
Full-Time and Part-Time Benefits may vary, terms and conditions apply
About American Senior Communities
Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., but they are also our guiding principles and create the framework for all our relationships with customers, team members and community at large.
American Senior Communities has proudly served our customers since the year 2000, with a long history of excellent outcomes. Team members within each of our 100+ American Senior Communities take great pride in our Hoosier hospitality roots, and it is ingrained in everything we do. As leaders in senior care, we are not just doing a job, but following a calling.
$30k-44k yearly est. 1d ago
Online Banking & Bill Pay Specialist
Banktalent HQ
Account specialist job in Indianapolis, IN
Are you passionate about delivering exceptional customer service and solving technical challenges? Join our Service Center team as an Online Banking and Bill Pay Specialist, where you'll provide comprehensive support for our electronic banking systems and ensure every customer receives the highest quality experience.
What You'll Do
Respond promptly to customer inquiries and concerns via phone and online conversations.
Deliver top-tier customer service and technical support for Online Banking and Bill Pay users.
Diagnose and resolve technical issues by asking the right questions and providing clear, easy-to-understand solutions.
Guide users through hardware and software troubleshooting, with a basic understanding of networking technologies.
Set up new Online Banking and Bill Pay users, process applications, and maintain accurate account information.
Review system and product reports for accuracy and take appropriate action.
Collaborate with internal departments to resolve complex issues.
Assist with monthly reporting and serve as backup for other electronic banking products.
What We're Looking For
High school diploma or equivalent required; associate degree in computer technology or related experience preferred.
Banking operations experience and knowledge of electronic banking products are a plus.
Exceptional customer service and communication skills.
Ability to explain technical concepts in simple terms.
Strong problem-solving and analytical abilities.
Professional demeanor and interpersonal skills.
Ability to work independently under pressure and meet deadlines.
Why Join Us?
The National Bank of Indianapolis is the city's only locally owned national bank. We take pride in serving our community with personal attention and exceptional service. Our Electronic Banking team ensures clients have secure, reliable access to their accounts and payment services-anytime, anywhere.
Just as we invest in our clients, we invest in our people. We've built a workplace employees genuinely appreciate-where you feel respected, supported, and part of something meaningful. We believe in growth from within, open collaboration, and celebrating each other's successes. If you join NBOFI, your voice will matter, your ideas will be valued, and you'll have the tools to thrive both professionally and personally.
$27k-35k yearly est. 2d ago
Customer Relations
P4 Automotive
Account specialist job in Muncie, IN
Stoops Buick GMC of Muncie, Indiana
is looking for a highly motivated individual to join our growing team as an A-Team Member. If you have excellent communication skills & excel at providing a superior experience, the A-Team is the perfect fit for you! No automotive experience needed - we'll fully train and develop the right candidate to be a successful A-Team member.
Want a career that's challenging and exciting?
Do you want to be part of an organization that will help you reach your full potential?
Do you want a career with a company that cares about your growth, success and fulfillment in life?
Here's an exciting opportunity to join a growing, fun and For The People automotive car dealership as an A-Team Member.
What Is An A-Team Member?
Our A-Team is the voice of our company and is responsible for the first impression of our automotive dealership within the market. This is our "A-Team."
An A-Teamer makes an average of 200 - 250 outbound phone calls daily to prospective car buyers setting appointments for our Solution Specialists.
An A-Teamer does not have to close a sale. They are only responsible for beginning a relationship and opening a dialogue in a positive way by offering free, helpful and desirable information.
An A-Teamer is a positive and ethical employee; A "TEAM" player.
An A-Teamer is skilled in the art of persuasion, with a friendly voice and positive attitude, who loves making new relationships, and enjoys the sport of conversation.
An A-Teamer is a self-motivated individual that is extremely driven to grow personally and professionally.
This Energetic, Positive and Self-Motivated Star Will Possess The Following Background, Experience, Skills and Attributes:
Experience in Phone Sales and/or Appointment Setting, Marketing, and/or Confidence to speak to new people on the phone
The ability to ask tough questions
The knowledge of how to overcome an objection and turn a NO into a YES
The drive and motivation to make 200 - 250 calls per day
Excellent verbal and written communication skills
Positive, upbeat and savvy communicator
Career oriented
Must be comfortable using a computer
Ability to meet and exceed productivity and performance goals
A passion for creating and building customer relationships
Prefer stable work history
Strong work ethic, professional manner and positive attitude are extremely important.
Our Current A-Teamers Enjoy:
Competitive Hourly Compensation + WEEKLY BONUSES!
Monday through Friday with some required Saturdays!
Special opportunity contests and spiffs to earn additional cash and rewards.
Paid Holidays
401K contribution
Additional benefits include:
Skills Enhancement
Themed Office Activity Days - we LOVE to have FUN!
Free Lunch & Learns
We believe that work and life should be Enjoyable, Simple and Prosperous. If you believe in this too, we want to hear from you!!
$29k-43k yearly est. Auto-Apply 22d ago
Client Experience Specialist
Faegre Baker Daniels 4.5
Account specialist job in Indianapolis, IN
Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs. At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success.
Summary:
Faegre Drinker has an opportunity for a Client Experience Specialist to work with our Client Development & Marketing team in our Minneapolis, Philadelphia, Chicago, Denver, or downtown Indianapolis offices. You will be part of a dynamic team dedicated to supporting the firm's client engagement and growth strategies in alignment with the firm's strategic plan. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.
Job Description:
What you would do:
* Partner with the Senior Manager of Client Experience on strengthening client relationships, boosting revenue, and creating, executing and overseeing initiatives that enhance the client experience
* Support the Senior Manager of Client Experience with various client experience initiatives, including but not limited to data review and clean up, feedback initiatives, coordinating third-party insights, coordination of client roundtables and various other firm-level client experience projects
* Special projects and other duties as assigned
What is expected:
* Ability to problem-solve
* Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)
* Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment
* Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate
* Willingness to be flexible with time and adjust to a changing work environment
* Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation
* Ability to use sound judgment and discretion in dealing with highly confidential information
* Ability to take direction and accept supervision
* Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
* Ability to work effectively with co-workers in a team oriented collaborative environment
What we offer:
* Flexible working environment for work-life success
* Opportunity to participate in firm-sponsored volunteer events
* Wellness programming with personalized content and activities
* Professional environment and the opportunity to work with experts at the top of their fields
* Variety of health plan options, as well as dental, vision and 401(k) plans
* Generous paid time off
The anticipated initial hourly rate for someone who is hired into this position is $42.00 - $50.25/hour based on a 37.5 hour a week schedule.
Actual initial hourly rate may be above or below the above-identified range and will be based on the relevant skills, training, experience, and other job-related factors, including the location where the position is filled, in all cases consistent with applicable law. This is a non-exempt role paid on an hourly basis with a 37.5-hour schedule work week. The initial hourly rate listed above is just one component of Faegre Drinker's total compensation and benefits package for professional staff, which includes, but is not limited to, a discretionary bonus; life, health, accident, and disability insurance; and a 401(k) plan.
Application Deadline on or before: February 4, 2026.
What is required:
* Bachelor's degree, preferably in marketing, communications or finance
* 4 years or more of professional experience, including 2 years within a professional services environment, ideally business development
* Proficiency in Microsoft Excel, Word, PowerPoint, PowerBI and experience with database software
* Experience with project management, budget development & record management preferred
Apply now if you are ready to join the Faegre Drinker team!
Faegre Drinker Biddle & Reath LLP participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.
In compliance with Colorado state law, you have the right not to identify your age, including by not disclosing your date of birth or dates of attendance or graduation, to us as part of your application and hiring process. You may redact this information (i.e., age, date of birth, and dates of attendance / graduation) from your application and related materials. If you choose to redact this information, please do so in a manner that allows us to read the other data on the applicable document(s) (e.g., if redacting the year you graduated from your transcript, please ensure other items on your transcript are legible).
Notice to Recruiters and Staffing Agencies: Faegre Drinker Biddle & Reath (and any subsidiary) has an internal recruiting department and does not accept unsolicited resumes.
$42-50.3 hourly 15d ago
Client Success Renewals Specialist
Norstella
Account specialist job in Indianapolis, IN
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 30d ago
Accounts Payable / Receivable _ Honey
Collabera 4.5
Account specialist job in Muncie, IN
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Responsible for compiling amounts owed by the company to vendors, suppliers, or other
organizations/individuals. Gathers purchase orders, charge slips, sales tickets etc, and prepares payments.
Accounts Receivable;
1) Post cash deposit
a) make adjustments to customer accounts
b) apply credits to accounts
c) issue refund checks
2) Put together customer invoices
a) watch for special invoicing instructions, follow accordingly
b) prepare originals and salesman copies for mailing
c) order microfilm listings of cleared invoices
d) pull cleared invoices from microfilm listing to prepare for scanning
e) rotate invoices files when needed
Accounts Payable;
1) Enter invoices into system for payment
a) send any questions regarding invoices to sourcing by filling out yellow
sheet stating reason for differences
b) run checks for payment to vendors
c) acquire approval on invoices
d) file invoices in to be paid cabinet to await payment
e) file invoices in paid cabinets once checks have ran
f) update paid files as needed, adding new vendor files, removing for
storage on a yearly basis
g) review invoices once entered to check payment dates and discounts
h) prepare checks for mailing to vendors
i) review vendor statements, call for invoice copies if needed
2) Maintain PSO entries
a) create debit memos from PSO's entered once receive paperwork of
shipment
b) apply debit memos to vendor accounts, provide proof of valid debit
memo, tracking number, return authorization numbers
c) keep shipping and sourcing updated on status of PSO's not yet
received
3) Sales and Use Tax returns;
a) run queries and collect data for sales tax returns
b) apply gathered data and into excel spreadsheets
c) verify data is correct and totals match
d) run AS/400 programs to plug in data to go with data on queries
e) run several different programs to verify tax totals
f) enter data into a spreadsheet and prepare to e-mail to Honeywell tax partners
Miscellaneous Duties;
1) Answer phones from vendors pertaining to payment status of invoices
2) Work closely with all departments concerning invoices needing payment
3) Handle W-9's:
a) Make sure W-9 information has been entered into system, then file
4) Back-up for entering time sheets and freight bills
5) Sort and pass out mail for accounting department
6) Handle “special projects” as they arise
7) Entering netting thru BMG Bank for intra company bills, once done spread payments thru our system to clear invoices for Accounts Receivable and Accounts Payable, e-mail different Honeywell divisions amounts of netting
8) Back up on Invoicing (See Michelle Clark)
• Responsible for: Entering AP invoices into JD Edwards internal GL accounting system.
• Process Sales tax (we will probably train this person down the road on this)
• Posting cash receipts to AR
• Processing Vendor Credit Memos (PSO's)
• Work with the production team on inventory related issues
• AR functions (process internal shipping documents and print invoices)
• Work with purchasing/sourcing department to troubleshoot invoices and deal with vendors
Qualifications
Required Qualifications:
Must have experience with MS Excel.
Preferred Qualifications:
BA Accounting or AA accounting
DOS experience is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
$49k-65k yearly est. 2d ago
Senior Accounts Payable Specialist
Huse Culinary
Account specialist job in Indianapolis, IN
The Senior Accounts Payable Specialist is a key member of the accounting team, responsible for ensuring the accurate and timely processing of vendor invoices, payment disbursements, and account reconciliations. This role plays a vital part in maintaining positive vendor relationships, ensuring compliance with internal controls and financial policies, and supporting the broader finance and operations teams.
What you will do:
Process high volumes of vendor invoices with accuracy and timeliness.
Process BILL payments, ACH transactions, and check runs.
Handle various transaction types, including adjustments and requisitions.
Investigate and resolve complex payment issues and invoice disputes.
Support month-end close processes, including accrual analysis and reconciliations.
Maintain accurate vendor records and documentation.
Onboard new vendors, including W-9 collection and ACH setup/verification.
Ensure adherence to internal controls and company policies.
Prepare and file 1099 forms for independent contractors.
What you will provide:
3-5 years of progressive accounts payable experience in a high-volume environment.
Prior experience in the restaurant, hospitality, or multi-unit retail industry is preferred.
Degree inAccounting, Finance, or related field preferred
Proficiency with ERP/accounting systems (Compeat Advantage, R365, etc).
Proactive, detailed, organized, and thrives in a fast-paced environment
What we bring to the table:
Annual salary of $63,947+ based on experience and education
Eligible for Medical, Dental, and Vision insurance
Company paid Life and Disability insurance
401k with 4% company match
Generous PTO plan
Huse Culinary Dining Card that may be used at any Huse Culinary location
$63.9k yearly 60d+ ago
Account Specialist II - Centralized Transaction Operations Customer Service Team
JPMC
Account specialist job in Indianapolis, IN
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Centralized Transaction Operations Customer Service AccountSpecialist's work is creative, exciting, and different every day.
As an AccountSpecialist II in Centralized Transaction Operations Customer Service department, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
2+ years of customer interaction or customer support experience required, either by phone or face-to-face
1+ years computer experience, utilizing multiple computer applications in a Windows-based environment
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Preferred qualifications, capabilities, and skills
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Branch experience
Work Schedule: Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
$23k-34k yearly est. Auto-Apply 60d+ ago
Utility Billing Specialist I
Simon Property Group 4.8
Account specialist job in Indianapolis, IN
PRIMARY PURPOSE:
The Utility Billing Specialist I completes and/or coordinates the calculation of utility charges for tenants at assigned facilities; validates calculations performed by other Energy Services personnel or third party providers. The Utility Billing Specialist I is responsible for the accounting of utility services at assigned facilities.
PRINCIPAL RESPONSIBILITIES:
General:
Ensure accurate utility information is accounted for by property.
Validate utility usages by property.
Assist with the maintenance of utility rate libraries.
Assist with maintenance of historical and calculated use libraries.
Coordinate the planning and implementation of energy audits between third parties and property managers for assigned facilities.
Charge Calculations:
Based on monthly schedule, complete charge adjustments for assigned facilities for gas, water, electricity and/ or central plant/HVAC.
Complete financial documentation as required
For assigned facilities complete and evaluate utility allocations
For assigned facilities work with paralegals, collectors, lease accounting, and accountant as related to questions regarding completed billings.
Operations:
Work with field personnel as related to utility allocations, meter readings, tenant changes/charges, and information related to budgets.
MINIMUM QUALIFICATIONS:
Business degree or 4 years related experience required.
Ability to research and compile analytical data.
Expert Excel user with working knowledge of Access and other Microsoft Office applications.
A high degree of verbal and written communication skills with ability to communicate with various management levels is required.
Strong organization and analytical skills with attention to detail
Self-starter with the ability to multi-task and achieve goals
$29k-34k yearly est. Auto-Apply 43d ago
E-Billing Specialist
Frost Brown Todd LLP 4.8
Account specialist job in Indianapolis, IN
Job Description
FBT Gibbons is currently searching for a full-time E-Billing Specialist to join our firm. This position will play a crucial role in managing the e-billing process, ensuring accurate and timely submission of invoices, and resolving any issues that arise.
Key Responsibilities:
Collaborate with billing assistants, attorneys, LPAs, and clients for e-billing setup, rate management and accrual submissions.
Enforce client e-billing guidelines by proactively setting up rules and constraints within financial software used by the firm.
Utilize FBT Gibbons software solutions to address and correct rates and other e-billing issues before invoices reach the prebill stage.
Work with FBT Gibbons software solutions to create and submit e-billed invoices via BillBlast, or manually with Ledes files directly onto vendor e-billing sites.
Collaborate with billing assistants to ensure successful resolution of all e-billing submissions.
Track, report, and provide deduction reports to attorneys on all appeal items for assigned attorneys and or billing assistants and work through appeal submissions of same.
Follow up promptly on rejected or pending e-bills to ensure timely resolution.
Create and revise basic spreadsheet reports.
Track all e-billing efforts in ARCS, exporting email communication and critical information on history of e-billing submissions through resolutions.
Coordinate with the Rate Management Specialist to update rates for e-billed clients.
Assist with e-billing email group and profile emails in e-billing software as needed.
Assist with other special e-billing requests.
Conduct daily review of Intapp forms to ensure proper setup in Aderant, including invoicing requirements, rates, special billing requirements, and approval processes.
Qualifications:
College degree or commensurate experience with high school diploma.
3+ years of billing experience. Legal billing experience strongly preferred.
Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone, email or in person to provide information with ordinary courtesy and tact.
Must have attention to detail with an eye for accuracy.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Knowledge of Aderant Software a plus.
Proficiency in Microsoft Office products such as Word, Excel, Outlook.
FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits).
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
$29k-34k yearly est. 6d ago
Accounts Receivable, Customer Service Operations
Cardinal Health 4.4
Account specialist job in Indianapolis, IN
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-32 hourly 60d+ ago
Sr Escalation Collections Specialist (11am-8pm EST)
Carrington Mortgage Services, LLC 4.5
Account specialist job in Westfield, IN
Come join our amazing team and work a hybrid schedule working 11:00am -8:00pm EST! The Sr Escalations Collections Specialist is responsible for providing excellent support by answering questions and offering direction on incoming and outgoing calls. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior level in the job family and generally handles highly complex inbound calls, escalated calls and Gapping requirements and support lower-level employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. The target pay for this position is $24.00/hr plus monthly incentive bonus.
What you'll do:
* Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
* Refer more complex or complicated calls to qualified team member.
* Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email, or phone contact with supporting departments.
* Track, follow-up and complete customer call backs to ensure inquiry resolution.
* Collect payments whenever appropriate.
* Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
* Research and resolve a wide variety of customer questions/issues.
* Resolves and/or addresses complex customer problems or questions.
* Knowledge of Fair Debt Collection Practices Act required.
* Knowledge of relevant and industry-specific computer software packages preferred.
* Strong negotiation skills
* Ability to understand moderately complex problems and to collaborate and explore alternative solutions.
* Ability to make decisions that have moderate impact on the immediate work unit.
* Ability to organize thoughts and ideas into understandable terminology.
* Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
* Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What you'll need:
* High school diploma or equivalent work experience
* Two (2) to three (3) years' customer service/call center experience in a high-volume telephone contact environment
* Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
* Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
* Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
* Educational Reimbursement.
* Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
#LI-SY1
$24 hourly 7d ago
Specialist, Accounts Receivable I
Belden 4.8
Account specialist job in Richmond, IN
Belong. Believe. Be You. Belden. Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.
Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.
The Accounts Receivable Specialist is responsible for protecting the company's investment inaccounts receivable by managing credit, controlling delinquent accounts, resolving discrepancies, and ensuring accurate and timely application of payments. This role also provides support for cash forecasting, check matching, and credit card processing. The position reports directly to the Accounts Receivable Manager and is onsite.
Key Responsibilities:
* Build and maintain professional relationships with customers and internal teams to manage receivables and resolve outstanding invoices or deductions.
* Evaluate customer creditworthiness by reviewing financial statements, credit reports, and references for both new and existing accounts.
* Maintain current and accurate customer accounts by providing invoices, statements, credits, and updates on disputed items.
* Process payments, including credit cards, and prepare reports on account status such as credit holds, disputes, and unapplied payments.
* Support departmental communication and accuracy by documenting notes, following up in systems, and adhering to Accounts Receivable policies and procedures.
Experience and Qualifications:
* High School diploma or equivalent required.
* Recent clerical or administrative experience.
* Adequate computer skills, including proficiency with standard office software.
* High level of communication skills, both phone and written, is required.
Let's Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
* ----
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Nearest Major Market: Richmond Indiana
$32k-41k yearly est. 60d+ ago
Collections Specialist
Enduring Solutions
Account specialist job in Indianapolis, IN
If you are looking to start your career in customer service, training will be provided upon hire.
We prefer to seek people with 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
We are open to people fresh out of school
What's in it for you?!
Tremendous career advancement opportunities!
Fitness Centers/Gym Subsidies and fitness trackers!
Health and wellness programs!
401k company match!
Employee stock purchase plan!
Basic life insurance!
Very generous PTO plus 14 paid holidays!
PTO for volunteer work you are passionate about!
Comprehensive benefits package with dental and vision!
Pet Insurance!
Flexible spending accounts!
New Parents get 12 weeks of 100% PTO, for birth or adoption!
Tuition reimbursement!
If that's you, let's talk!
What you will be doing:
Manage a portfolio of assigned delinquent accounts.
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal regulations.
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
Experience you will need:
Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
Detail-oriented with excellent organizational and time management skills.
Reliable, with the ability to work flexible day, evening, and weekend hours as required.
Basic computing skills.
Must be able to obtain required license for collecting upon placement.
High school diploma or equivalent; some college coursework in business or related fields is preferred.
0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Familiarity with debt collection laws, regulations, and compliance requirements.
$27k-36k yearly est. 60d+ ago
Collections Specialist
Prequel Solutions
Account specialist job in Indianapolis, IN
Collections Consumer Specialist
We are seeking highly motivated and goal-oriented individuals to join a Collections team as a Collections Consumer Specialist. In this role, you will be responsible for managing assigned accounts, making outbound calls to collect past due payments, and assisting account holders with various solutions. If you possess a strong work ethic, excellent communication skills, and thrive in a challenging environment, we encourage you to apply.
Key Responsibilities:
Manage assigned queues of various account types.
Make outbound calls daily to collect past due payments.
Work a minimum of 100 accounts daily.
Handle inbound calls from account holders.
Process and send necessary correspondence for debiting accounts.
Offer assistance options to account holders with secured loans who are experiencing payment difficulties.
Maintain consistent phone activity throughout the day, outside of scheduled breaks.
Schedule:
This is a full-time position with a rotating monthly schedule.
Typical daily hours are from 8:00 AM, with a mix of earlier days (until 4:30 PM) and later days (until 5:30 PM).
Required to work two Saturdays per month, which is paid as overtime if your 40-hour week is completed.
New employees will work on-site for approximately four to six months to achieve performance goals before becoming eligible for a hybrid work model (one week in-office, one week remote).
Qualifications:
Some prior collections experience is a plus, but we are willing to train candidates with a strong aptitude.
Goal-oriented with a proven track record of achieving targets.
A team player with excellent reliability and attendance.
Possess "thick skin" and maintain professionalism during challenging interactions with account holders.
Strong communication and problem-solving skills.
Compensation and Benefits:
16.50/HR - with a $500 3 month bonus completion.
Significant opportunity to earn up to $1,500 quarterly in incentives by meeting individual and team performance goals, totaling up to $6,000 annually.
Yearly raises based on performance reviews.
Comprehensive benefits package
Opportunities for professional development and advancement.
$27k-36k yearly est. 11d ago
Collection Specialist
SMC 4.6
Account specialist job in Noblesville, IN
PURPOSE
The Collection Specialist will be responsible for applying incoming payments to the correct accountsin a timely and precise manner, contacting customers to resolve past due invoices, and negotiating payment arrangements. This role plays a vital role in maintaining the financial stability of the company by managing the timely collection of outstanding accounts receivable, support reconciliation efforts, and helps maintain strong customer relationships while minimizing bad.
ESSENTIAL DUTIES
Apply incoming payments accurately and promptly to customer accounts, ensuring proper allocation and documentation.
Monitor accounts receivable to identify overdue balances and initiate collection activities in accordance with company policies.
Contact customers via phone, email, or written correspondence to resolve past due invoices and secure payment commitments.
Negotiate payment arrangements and follow up to ensure adherence to agreed-upon terms.
Maintain detailed and organized records of all collection activities, communications, and payment arrangements.
Collaborate with internal departments to resolve billing discrepancies and disputes.
Support month-end and year-end closing processes by providing accurate accounts receivable data and reconciliation support.
Contribute to process improvements in collections and cash application workflows.
Support financial projects and initiatives as assigned by the supervisor, contributing to cross-functional collaboration and timely execution.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Working conditions are typical for an office environment
Work requires extensive work using a computer
Maintain seated posture/position for eight or more hours per day
Responsibilities may require evening and weekend work in response to needs of the systems being supported
MINIMUM REQUIREMENTS
High school diploma or equivalent.
0-2 years of experience inaccounts receivable, collections, or cash application preferred.
Proficient in Microsoft Excel and accounting software.
Strong accuracy and attention to detail in data entry and payment application.
A "get things done" and "do more with less" attitude, with a relentless focus on efficiency and results.
Strong communication and problem-solving skills for interacting with customers and internal teams.
Commitment to continuous learning and skillset development.
For internal use only: Admin001
$29k-35k yearly est. 10d ago
Customer Support Specialist
Medasource 4.2
Account specialist job in Indianapolis, IN
The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
KEY RESPONSIBILITIES
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
BENEFITS & PERKS
401k match program
Full health benefits (medical, dental, vision, and HSA)
Paid holidays
Paid vacation, sick, and personal days
Eight Eleven's BeGiving Program: 1 PTO day per quarter for service work/volunteering
Top-notch training programs at every step in your career
Access to a personal financial concierge
Genuine, passionate, family-oriented culture
$30k-38k yearly est. 19h ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Account specialist job in Indianapolis, IN
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-32 hourly 36d ago
Sr Escalation Collections Specialist (11am-8pm EST)
Carrington Mortgage 4.5
Account specialist job in Westfield, IN
Come join our amazing team and work a hybrid schedule working 11:00am -8:00pm EST!
The Sr Escalations Collections Specialist is responsible for providing excellent support by answering questions and offering direction on incoming and outgoing calls. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior level in the job family and generally handles highly complex inbound calls, escalated calls and Gapping requirements and support lower-level employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. The target pay for this position is $24.00/hr plus monthly incentive bonus.
What you'll do:
Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email, or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Research and resolve a wide variety of customer questions/issues.
Resolves and/or addresses complex customer problems or questions.
Knowledge of Fair Debt Collection Practices Act required.
Knowledge of relevant and industry-specific computer software packages preferred.
Strong negotiation skills
Ability to understand moderately complex problems and to collaborate and explore alternative solutions.
Ability to make decisions that have moderate impact on the immediate work unit.
Ability to organize thoughts and ideas into understandable terminology.
Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What you'll need:
High school diploma or equivalent work experience
Two (2) to three (3) years' customer service/call center experience in a high-volume telephone contact environment
Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
#LI-SY1
How much does an account specialist earn in Muncie, IN?
The average account specialist in Muncie, IN earns between $27,000 and $65,000 annually. This compares to the national average account specialist range of $28,000 to $62,000.
Average account specialist salary in Muncie, IN
$42,000
What are the biggest employers of Account Specialists in Muncie, IN?
The biggest employers of Account Specialists in Muncie, IN are: