Agency service representative vs associate customer service representative

The differences between agency service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $34,475 average annual salary of an agency service representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Agency service representative vs associate customer service representative overview

	Agency Service Representative	Associate Customer Service Representative
Yearly salary	$34,475	$35,215
Hourly rate	$16.57	$16.93
Growth rate	-4%	-4%
Number of jobs	191,948	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Agency service representative vs associate customer service representative salary

Agency service representatives and associate customer service representatives have different pay scales, as shown below.

	Agency Service Representative	Associate Customer Service Representative
Average salary	$34,475	$35,215
Salary range	Between $28,000 And $41,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between agency service representative and associate customer service representative education

There are a few differences between an agency service representative and an associate customer service representative in terms of educational background:

	Agency Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs associate customer service representative demographics

Here are the differences between agency service representatives' and associate customer service representatives' demographics:

	Agency Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between agency service representative and associate customer service representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Agency service representative vs associate customer service representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

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