Agency service representative vs customer relations representative

The differences between agency service representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $34,475 average annual salary of an agency service representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Agency service representative vs customer relations representative overview

	Agency Service Representative	Customer Relations Representative
Yearly salary	$34,475	$38,632
Hourly rate	$16.57	$18.57
Growth rate	-4%	-4%
Number of jobs	191,948	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Agency service representative vs customer relations representative salary

Agency service representatives and customer relations representatives have different pay scales, as shown below.

	Agency Service Representative	Customer Relations Representative
Average salary	$34,475	$38,632
Salary range	Between $28,000 And $41,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between agency service representative and customer relations representative education

There are a few differences between an agency service representative and a customer relations representative in terms of educational background:

	Agency Service Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs customer relations representative demographics

Here are the differences between agency service representatives' and customer relations representatives' demographics:

	Agency Service Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and customer relations representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Agency service representative vs customer relations representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Customer Relations Representative

Updated January 8, 2025

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