Agency service representative vs customer support representative

The differences between agency service representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $34,475 average annual salary of an agency service representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Agency service representative vs customer support representative overview

	Agency Service Representative	Customer Support Representative
Yearly salary	$34,475	$37,404
Hourly rate	$16.57	$17.98
Growth rate	-4%	-4%
Number of jobs	191,948	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Agency service representative vs customer support representative salary

Agency service representatives and customer support representatives have different pay scales, as shown below.

	Agency Service Representative	Customer Support Representative
Average salary	$34,475	$37,404
Salary range	Between $28,000 And $41,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between agency service representative and customer support representative education

There are a few differences between an agency service representative and a customer support representative in terms of educational background:

	Agency Service Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs customer support representative demographics

Here are the differences between agency service representatives' and customer support representatives' demographics:

	Agency Service Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between agency service representative and customer support representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Agency service representative vs customer support representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Customer Support Representative

Updated January 8, 2025

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