Agency service representative vs phone representative

The differences between agency service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $34,475 average annual salary of an agency service representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Agency service representative vs phone representative overview

	Agency Service Representative	Phone Representative
Yearly salary	$34,475	$42,827
Hourly rate	$16.57	$20.59
Growth rate	-4%	-4%
Number of jobs	191,948	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Agency service representative vs phone representative salary

Agency service representatives and phone representatives have different pay scales, as shown below.

	Agency Service Representative	Phone Representative
Average salary	$34,475	$42,827
Salary range	Between $28,000 And $41,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between agency service representative and phone representative education

There are a few differences between an agency service representative and a phone representative in terms of educational background:

	Agency Service Representative	Phone Representative
Most common degree	Bachelor's Degree, 56%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs phone representative demographics

Here are the differences between agency service representatives' and phone representatives' demographics:

	Agency Service Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and phone representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Agency service representative vs phone representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Phone Representative

Updated January 8, 2025

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