Agency service representative vs service center representative

The differences between agency service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a service center representative. Additionally, an agency service representative has an average salary of $34,475, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a service center representative are patients, HR, and customer calls.

Agency service representative vs service center representative overview

	Agency Service Representative	Service Center Representative
Yearly salary	$34,475	$33,420
Hourly rate	$16.57	$16.07
Growth rate	-4%	-4%
Number of jobs	191,948	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

Agency service representative vs service center representative salary

Agency service representatives and service center representatives have different pay scales, as shown below.

	Agency Service Representative	Service Center Representative
Average salary	$34,475	$33,420
Salary range	Between $28,000 And $41,000	Between $26,000 And $41,000
Highest paying City	-	Alameda, CA
Highest paying state	-	California
Best paying company	-	Cisco
Best paying industry	-	Insurance

Differences between agency service representative and service center representative education

There are a few differences between an agency service representative and a service center representative in terms of educational background:

	Agency Service Representative	Service Center Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs service center representative demographics

Here are the differences between agency service representatives' and service center representatives' demographics:

	Agency Service Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and service center representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Agency service representative vs service center representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

Agency Service Representative vs. similar jobs

Agency Service Representative related careers

Agency Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Service Center Representative

Updated January 8, 2025

Browse office and administrative jobs