Agency service representative vs support representative

The differences between agency service representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an agency service representative and a support representative. Additionally, an agency service representative has an average salary of $34,475, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for an agency service representative include phone calls, health insurance and customer support. The most important skills for a support representative are patients, customer service, and troubleshoot.

Agency service representative vs support representative overview

	Agency Service Representative	Support Representative
Yearly salary	$34,475	$33,372
Hourly rate	$16.57	$16.04
Growth rate	-4%	-4%
Number of jobs	191,948	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

Agency service representative vs support representative salary

Agency service representatives and support representatives have different pay scales, as shown below.

	Agency Service Representative	Support Representative
Average salary	$34,475	$33,372
Salary range	Between $28,000 And $41,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between agency service representative and support representative education

There are a few differences between an agency service representative and a support representative in terms of educational background:

	Agency Service Representative	Support Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Agency service representative vs support representative demographics

Here are the differences between agency service representatives' and support representatives' demographics:

	Agency Service Representative	Support Representative
Average age	40	40
Gender ratio	Male, 36.1% Female, 63.9%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 18.1% Asian, 6.2% White, 59.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between agency service representative and support representative duties and responsibilities

Agency service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Generate HIPAA certificate of coverage for members.
Work with excel, PowerPoint, Microsoft word, Microsoft business
Ensure that all client information meet Medicare and Medicaid guidelines.
Work with management and quality assurance that all FHA compliances are meet.
Make decisions on behalf of cookroad Headstart at the policy concil meetings.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Agency service representative vs support representative skills

Common agency service representative skills

Phone Calls, 35%
Health Insurance, 24%
Customer Support, 21%
Data Entry, 5%
Medicare, 4%
Telephone Calls, 2%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Agency Service Representative
Agency Service Representative vs Support Representative

Updated January 8, 2025

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