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The differences between air support operations operators and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an air support operations operator and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $36,243 average annual salary of an air support operations operator.
The top three skills for an air support operations operator include customer service, management system and inventory control. The most important skills for a support lead are customer service, cash management, and POS.
| Air Support Operations Operator | Support Lead | |
| Yearly salary | $36,243 | $86,816 |
| Hourly rate | $17.42 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,923 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An air support operations operator has a variety of duties and responsibilities. These include managing the development and execution of some business processes and procedures, providing technical support to end-users such as monitoring computer configurations and diagnosing and repairing computer problems, and facilitating various tasks using UNIX and scripting language. Additionally, you will be responsible for coordinating the set-up of new staff in operating systems and payroll, monitoring logistics readiness, and coordinating work teams and planned activities. As an air support operations operator, you will also be responsible for maintaining strong customer relationships.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Air support operations operators and support leads have different pay scales, as shown below.
| Air Support Operations Operator | Support Lead | |
| Average salary | $36,243 | $86,816 |
| Salary range | Between $24,000 And $54,000 | Between $63,000 And $118,000 |
| Highest paying City | Lakewood, NJ | San Francisco, CA |
| Highest paying state | Delaware | California |
| Best paying company | Meta | Apple |
| Best paying industry | Media | - |
There are a few differences between an air support operations operator and a support lead in terms of educational background:
| Air Support Operations Operator | Support Lead | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between air support operations operators' and support leads' demographics:
| Air Support Operations Operator | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.9% Female, 39.1% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |