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The differences between air support operations operators and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an air support operations operator and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $36,243 average annual salary of an air support operations operator.
The top three skills for an air support operations operator include customer service, management system and inventory control. The most important skills for a technical support technician are customer service, technical support, and patients.
| Air Support Operations Operator | Technical Support Technician | |
| Yearly salary | $36,243 | $40,210 |
| Hourly rate | $17.42 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,923 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An air support operations operator has a variety of duties and responsibilities. These include managing the development and execution of some business processes and procedures, providing technical support to end-users such as monitoring computer configurations and diagnosing and repairing computer problems, and facilitating various tasks using UNIX and scripting language. Additionally, you will be responsible for coordinating the set-up of new staff in operating systems and payroll, monitoring logistics readiness, and coordinating work teams and planned activities. As an air support operations operator, you will also be responsible for maintaining strong customer relationships.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Air support operations operators and technical support technicians have different pay scales, as shown below.
| Air Support Operations Operator | Technical Support Technician | |
| Average salary | $36,243 | $40,210 |
| Salary range | Between $24,000 And $54,000 | Between $24,000 And $64,000 |
| Highest paying City | Lakewood, NJ | Philadelphia, PA |
| Highest paying state | Delaware | Pennsylvania |
| Best paying company | Meta | Ropes & Gray |
| Best paying industry | Media | Finance |
There are a few differences between an air support operations operator and a technical support technician in terms of educational background:
| Air Support Operations Operator | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between air support operations operators' and technical support technicians' demographics:
| Air Support Operations Operator | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.9% Female, 39.1% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |